JOANNA TRUJILLO
Huntington Park,CA
Summary
Highly motivated and results-oriented SFP Office Assistant professional with extensive customer service, community outreach and student recruitment and front and back-office clerical support experience. Team-driven and collaborative classified leader with an 8-year record of accomplishment of driving increased community service program and course offerings and elevating the college profile with target community markets. Proven ability to plan and execute multiple college and community services initiatives within strict deadlines and guideline parameters. Mastery in both performance, presentation, and effective communication skills in multiple languages.
Overview
9
9
years of professional experience
Work History
Interim Community Services Manager
East Los Angeles Community College
07.2022 - Current
- Manages day-to-day operations of Adult Education and Community Services Program at Rosemead campus location: analyzing program performance data to reach annual revenue target goals, monitor sales goals and budgets, faculty/classified personnel payroll to ensure revenue growth.
- Designs and implements professional development training for program faculty and classified employees to optimize adult education and community services program course/activity offerings.
- Developed an updated Faculty/Personnel Handbook to ensure 100% compliance with the operational workings of the program.
- Conducts annual performance evaluations with assistance of supervising administrator to facilitate positive work relationships and improve overall efficiency.
- Successfully increased Adult Education and Community Services program visibility with 6 months by developing outreach plans, facilitating outreach presentations in the community, attending, and co-hosting events, and building positive relationships with community partners.
- Processes faculty, classified, and unclassified employee payroll accurately and ensure employees get paid on time.
- Established protocols and control measures in collaboration with college Business Office to ensure cash and credit card payments are accurately and safely collected, maintained, and reported.
Specially Funded Program Office Assistant Adult Ed
East Los Angeles Community College
10.2017 - Current
- Supervises the day-to-day operations of Adult Education Program at Rosemead campus location: analyzing program performance data to reach annual enrollment and student registration target goals, monitor and reconcile budgets, process faculty/classified personnel payroll to ensure revenue growth.
- Designs and implements professional development training for program faculty and classified employees to optimize adult education and community services program course/activity offerings.
- Conducts annual performance evaluations with assistance of supervising administrator to facilitate positive work relationships and improve overall efficiency.
- Successfully increased Adult Education program visibility within 3 months by developing outreach plans, facilitating outreach presentations in the community, attending, and co-hosting events, and building positive relationships with community partners.
Trainer Presenter, Adult Education Program
East Los Angeles Community College
08.2016 - 10.2017
- Collected and analyzed over 5000 large data sets using Excel on students’ enrollment and demography of feeder high schools and community-based organizations to develop strategic outreach, recruitment, and enrollment plans and targets to increase program performance and student completion outcomes.
- Created innovative and engaging marketing and presentation materials in multiple languages to encourage Adult Learner access and enrollment.
- Successfully increased Adult Education program visibility within 6 months by developing outreach plans, facilitating outreach presentations in the community, attending, and co-hosting events, and building positive relationships with community partners.
- Facilitated college application, registration, enrollment, and the success of Adult Learners enrolled in the program.
Career Guidance and Counseling Assistant
East Los Angeles Community College
03.2015 - 08.2016
- Supported the Counseling and Career Education Departments to outreach, recruit, enroll dual enrolled, Promise Program, and Adult Learners seeking access to complete a degree, transfer and/or upskill and pursue high wage positions.
- Collaborated with instructional faculty to engage students in the classroom and within the community to successfully complete their educational goals.
- Initiated, facilitated, and collaborated with stakeholders on outreach and recruitment campus and community campaigns and events with Instructional and Student Services partners.
Education
Bachelor of Arts - Psychology
California State University - Northridge
Northridge, CA05.2016
Skills
- Community relations
- Customer Service
- Interpersonal communication
- Team management
- Outreach and Networking
- Project management
Timeline
Interim Community Services Manager
East Los Angeles Community College
07.2022 - Current
Specially Funded Program Office Assistant Adult Ed
East Los Angeles Community College
10.2017 - Current
Trainer Presenter, Adult Education Program
East Los Angeles Community College
08.2016 - 10.2017
Career Guidance and Counseling Assistant
East Los Angeles Community College
03.2015 - 08.2016
Bachelor of Arts - Psychology
California State University - Northridge
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