Joanna West
Denton,TX
Summary
Dynamic and result-oriented professional with extensive experience as a Bartender/Server at Barley and Board. Excelled in high-volume environments, showcasing strong multitasking and exceptional customer service skills. Proven track record in team collaboration and training, enhancing operational efficiency. Skilled in cash management and POS systems, with a commitment to fostering a culture of teamwork and excellence.
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in Bartending and Serving positions.
Overview
4
4
years of professional experience
Work History
Bartender/ Server
Barley and Board
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Server
Cafe Blue
07.2020 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Social Work
University of North Texas
Denton, TX12-2026
Skills
- Strong multitasking
- Team player attitude
- Memory/ Retention
- Anticipating guest needs
- Craft cocktail preparation
- Hospitality and guest service
Timeline
Bartender/ Server
Barley and Board
01.2023 - Current
Server
Cafe Blue
07.2020 - 12.2023
Bachelor of Arts - Social Work
University of North Texas
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