Joanna Zeferino
Bakersfield ,STATE_US
Summary
Dedicated front desk agent with strong cash handling and guest service skills, enhancing operational efficiency and guest satisfaction. Committed to delivering exceptional experiences through effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Home 2 Suites
Bakersfield, CA
10.2022 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations, cancellations, and special requests to support seamless operations.
- Coordinated with housekeeping and maintenance teams to ensure high standards of cleanliness and functionality.
- Processed payments and managed transactions using hotel management software to enhance operational efficiency.
- Developed streamlined communication protocols between departments to enhance overall guest experience quality.
- Collected room deposits, fees, and payments.
Cashier
Albertsons
Bakersfield, CA
10.2024 - 01.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with product inquiries, enhancing shopping experience through knowledgeable service.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming store environment.
- Collaborated with team members to optimize workflow during peak hours, improving overall service speed.
- Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Chevron
Bakersfield, CA
03.2021 - 09.2022
- Trained new cashiers on register operations and customer service best practices to ensure consistency.
- Implemented promotional displays at checkout, driving additional sales and enhancing customer engagement.
- Monitored inventory levels at registers, communicating needs to management for timely restocking efforts.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Property Management
Pama Management
Bakersfield, CA
03.2016 - 05.2020
- Developed and implemented property management strategies to enhance tenant satisfaction and retention.
- Conducted regular property inspections to ensure compliance with safety standards and maintenance protocols.
- Streamlined leasing processes, improving turnaround time for tenant applications and lease renewals.
- Advised clients on market trends and property values, guiding investment decisions and portfolio management.
- Analyzed operational data to identify areas for process improvements, increasing overall efficiency of property management functions.
- Improved tenant satisfaction by implementing efficient property management strategies and addressing concerns promptly.
Property Manager
Landmark Hill Investments
Bakersfield, CA
05.2010 - 12.2015
- Oversaw property operations, ensuring adherence to budgetary constraints and operational standards.
- Developed and implemented maintenance schedules to enhance tenant satisfaction and property value.
- Coordinated leasing activities, including marketing strategies and tenant screenings, to optimize occupancy rates.
- Managed vendor relationships, negotiating contracts for services to improve efficiency and reduce costs.
- Streamlined reporting processes for financial performance and property metrics, improving decision-making capabilities.
- Led team training initiatives, enhancing staff performance in customer service and operational protocols.
- Conducted regular property inspections to identify issues proactively, maintaining high safety and quality standards.
- Implemented strategic planning initiatives to align property management objectives with organizational goals.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Education
High School Diploma -
Stockdale High School
Bakersfield, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Oral and written communications
- Front desk management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Albertsons
10.2024 - 01.2025
Front Desk Agent
Home 2 Suites
10.2022 - 02.2025
Cashier
Chevron
03.2021 - 09.2022
Property Management
Pama Management
03.2016 - 05.2020
Property Manager
Landmark Hill Investments
05.2010 - 12.2015
High School Diploma -
Stockdale High School