Joanna Zeferino
Bakersfield,CA
Summary
Dedicated professional with proven expertise in customer service and cash handling. Recognized for maintaining integrity and enhancing customer satisfaction through efficient operations and effective communication.
Detail-oriented cashier and front desk agent with experience in processing transactions and managing guest interactions. Known for strong time management, patience, and ability to resolve issues promptly, contributing to improved customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Hotel Front Desk Agent
Home 2 Suites by Hilton
Bakersfield, CA
10.2022 - 02.2025
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Responded to guest inquiries and resolved complaints promptly, enhancing customer satisfaction.
- Maintained accurate reservation records using Hilton's property management system.
- Coordinated with housekeeping staff to ensure timely room availability and cleanliness standards.
Cashier
Albertsons
Bakersfield, CA
10.2024 - 01.2025
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained high standards of store cleanliness and organization to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
Cashier
Chevron
Bakersfield, CA
03.2021 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Property Manager
Pama Management
Bakersfield, CA
03.2016 - 05.2020
- Oversaw daily operations of multiple residential properties, ensuring tenant satisfaction and property upkeep.
- Managed leasing processes, including tenant screening and lease negotiations, to optimize occupancy rates.
- Developed and implemented maintenance schedules to enhance property conditions and minimize repair costs.
- Coordinated budget planning and expense management for property operations, aligning with financial goals.
Property Management Assistant
Landmark Hill Investments
Bakersfield, CA
05.2010 - 12.2015
- Coordinated tenant communications to enhance satisfaction and resolve inquiries promptly.
- Assisted in managing property maintenance requests, ensuring timely responses from service providers.
- Organized property tours for prospective tenants, showcasing available units effectively.
- Streamlined lease agreement processes, improving accuracy of documentation and compliance.
- Developed and maintained filing systems for tenant records, enhancing data retrieval efficiency.
- Analyzed market trends to assist in setting competitive rental rates and strategies.
- Trained new staff members on property management software and office protocols for consistency and efficiency.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Education
High School Diploma -
Stockdale High School
Bakersfield, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Cash handling and management
- Teamwork and collaboration
Accomplishments
- Achieved 90% of sales quote.
Languages
Spanish
Timeline
Cashier
Albertsons
10.2024 - 01.2025
Hotel Front Desk Agent
Home 2 Suites by Hilton
10.2022 - 02.2025
Cashier
Chevron
03.2021 - 09.2022
Property Manager
Pama Management
03.2016 - 05.2020
Property Management Assistant
Landmark Hill Investments
05.2010 - 12.2015
High School Diploma -
Stockdale High School