JOANNA ARJONA BRIONES
Dallas,TX
Summary
Dependable and self motivated professional with experience in operational leadership, staff development, program management, and compliance. Skilled in problem-solving, adapting to changing priorities and maintaining safe, organized, and engaging environments. Strong communicator and collaborative team player with knowledge of state licensing and safety standards, committed to building positive relationships and promoting accountability, professionalism, and excellence.
Overview
16
16
years of professional experience
Work History
Program Director
Champions - KinderCare
Dallas, Tx
11.2019 - 03.2026
- Led daily operations ensuring compliance with state regulations and company policies.
- Recruited, hired, and trained site teachers while providing support to Site Directors across multiple locations.
- Maintained state licensing rules, safety protocols, facility standards and child to staff ratio requirements.
- Oversaw compliance with state licensing and safety regulations in the center.
- Maintained safety protocols to ensure a secure environment for children and staff.
- Managed staff training and development to enhance team performance.
- Implemented educational programs aligned with best practices in child development.
- Managed communication with parents to provide updates on child progress and program developments.
- Collaborated with families to address children's needs and concerns effectively.
- Coordinated schedules and activities to promote a positive learning environment.
- Facilitated regular staff meetings to review performance metrics and identify improvement areas.
Assistant Center Manager
Tri-Vallely Opportunity Council Inc
Sleepy Eye, USA
04.2012 - 12.2018
- Assisted Center Manager with the leadership, program management and coordination of the local Head Start Program.
- Coordinated recruitment, interviewing, hiring, and retention strategies for center personnel to enhance team stability.
- Assisted in developing and managing center budget to ensure compliance with Tri-Valley regulations and optimize resource allocation.
- Ensured the completion of all required forms and reports (including employment materials, food service reports, payroll, purchase orders etc.)
- Facilitated communication and problem-solving among classroom staff through weekly meetings and written updates to ensure collaborative planning and operational efficiency.
- Assisted with trainings and ensured that required staff training was complete.
- Provided leadership support to foster positive relations and a safe work environment.
- Maintained files and records securely to protect confidentiality.
- Supported classroom operations during staffing shortages.
- Translated documents and newsletters from and to parents and other community partners.
- Assisted in documenting purchases, payment processing and maintained current record of accounts.
Data Quality System Assistant
Tri-Valley Opportunity Council Inc
Sleepy Eye, USA
06.2010 - 04.2012
- Reviewed family information and verified documents to certify their eligibility.
- Verified that the documents were complete and accurate.
- Input data into data system and completed related reports.
- Assured that each individual family file was input into the data entry system and maintained files in a confidential and secure manner.
- Answered phone calls providing excellent customer service.
- Maintained an up to date selection log and assisted key staff in completing timely selection for enrollment.
Education
Infant Toddler Child Development Associate -
CDA National Credential Program
11-2015
Preschool Child Development Associate -
CDA National Credential Program
06-2015
General Educational Development Diploma -
Mankato GED Testing Center
Mankato, MN07-2011
Office Administration -
Academia General Ignacio Zaragoza
Mexico07-2004
Skills
- Effective communication
- Educational programming
- Staff training and development
- Recruitment and hiring
- Compliance management
- Safety protocols
- Documentation and reporting
- Parent communication
- Conflict resolution
- Coaching and mentoring
- Relationship building
- Program planning
- Operations oversight
- Administrative support
- Customer service
- Program leadership
- Compliance management
Timeline
Program Director
Champions - KinderCare
11.2019 - 03.2026
Assistant Center Manager
Tri-Vallely Opportunity Council Inc
04.2012 - 12.2018
Data Quality System Assistant
Tri-Valley Opportunity Council Inc
06.2010 - 04.2012
Infant Toddler Child Development Associate -
CDA National Credential Program
Preschool Child Development Associate -
CDA National Credential Program
General Educational Development Diploma -
Mankato GED Testing Center
Office Administration -
Academia General Ignacio Zaragoza