Joannah Connors
Milwaukee,WI
Summary
Dynamic leader with extensive experience in team management and operational optimization, poised to drive success in a new role. Expertise in customer relationship management and team building, supported by a proven track record of fostering continuous improvement initiatives. Committed to leveraging skills and knowledge to contribute effectively to organizational goals and enhance overall performance. Eager to embrace a rewarding opportunity that aligns with professional aspirations and values.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Brookfield, WI
07.2025 - Current
- Addressed customer inquiries and resolved issues to enhance the quality of shopping experiences.
- Assisted in inventory management and product replenishment to maintain stock levels.
- Utilized point-of-sale systems for efficient transaction processing and record-keeping.
- Collaborated with team members to create visually appealing merchandise displays.
Bakery Manager
Olsen's Piggly Wiggly
Mequon, WI
09.2025 - 03.2026
- Supervised all aspects of daily bakery operations, focusing on product quality and strict adherence to safety regulations.
- Implemented inventory management strategies to maintain balanced stock levels of ingredients and finished goods.
- Analyzed and improved workflow procedures, achieving waste reduction without compromising quality.
- Conducted strategic meetings aimed at enhancing team performance and aligning on key objectives.
- Curated and positioned bakery items to attract customer attention and drive sales of cakes and pies.
- Coordinated staff schedules to maintain adequate coverage during high-demand times, effectively minimizing labor costs.
General Manager
Donut Monster
06.2025 - 08.2025
- Delivered targeted coaching and mentoring support to empower employees and foster professional growth throughout the organization.
- Ensured compliance with safety and security standards through oversight of preventative maintenance and repair activities.
- Developed staff work schedules and delegated specific responsibilities to enhance operational efficiency.
- Implemented strategies to support continuous improvement efforts and cultivate a growth-oriented environment.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
- Assisted customers with questions or concerns regarding their orders or services provided.
Bakery Manager
Midway Bakery
06.2023 - 06.2025
- Identified, evaluated and trained new employees in coffee-making techniques and customer service standards.
- Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
- Scheduled staff shifts ensuring adequate coverage during peak times.
- Implemented new ideas to improve customer experience while maintaining operational efficiency.
- Supported highest standards of conduct and service to support company reputation.
Barista Supervisor
Supernova Coffee & Doughnuts
05.2021 - 06.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
Receiving Supervisor
Burlington
04.2021 - 05.2021
- Oversaw staff while planning workflow, coordinated employee scheduling and assigned duties to improve performance to accommodate fluctuating workloads.
- Organized training for production staff to achieve performance objectives with quality instruction.
- Performed inspections of shipment contents, and investigated inventory discrepancies to maintain accuracy daily.
- Promoted safe working conditions by monitoring safety procedures and equipment while maintaining the organized storage areas to maximize movement and minimize labor.
- Compared bills of lading against the actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Receiving Associate
Burlington
10.2020 - 04.2021
- Maintained work areas in an organized, safe and clean manner.
- Put merchandise in the assigned area, added tags and secured larger pieces as required while rotating stock per company standards.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Documented all defective, inaccurate or missing products and reported to management.
- Received deliveries and scanned packages to be updated in the internal database.
Starbucks Barista
Target
04.2018 - 09.2020
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffee and teas.
- Memorized official and off-menu preparations to serve all guest beverage desires.
- Resolved guest disputes with tact and professionalism, while engaging with guests enthusiastically during busy periods.
- Maintained calm demeanor during high-volume periods and special events while having the highest standards of conduct and service.
- Monitored cafe for seating availability, safety and wellbeing of guests while restocking counters and common areas to maintain adequate items levels for expected needed.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Guest Service Advocate
Target
07.2017 - 09.2020
- Addressed and welcomed a high volume of guests each day, improving overall guest service and engagement.
- Guaranteed guest satisfaction and positive experiences through genuinely enthusiastic and friendly interactions.
- Exceeded team goals and collaborated with staff to implement guest service initiatives.
- Strengthened operational efficiencies by developing organizational filing systems for teams to use for easy and efficient training.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide speedy and accurate service to each guest.
- Aided leadership teams with executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Assistant Manager
Qdoba Mexican Grill
02.2011 - 07.2017
- Organized schedules, workflows and shift coverage to meet expected business demands for a team of 15 members at a given time.
- Coached and led team members, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired team members and supervised shift leads and production personnel.
- Reviewed sales reports to help enhance sales performance and improve inventory management accuracy.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted Store Coaches in evaluating team member performance and cultivating improvement initiatives.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education
High School -
Dominican High School
Whitefish Bay, Wisconsin01-2010
Skills
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Resilient in challenging environments
- Teamwork and collaboration
- Enthusiastic and lively
- Problem-solving skills
Certification
ServSafe
Timeline
Bakery Manager
Olsen's Piggly Wiggly
09.2025 - 03.2026
Sales Associate
Bath & Body Works
07.2025 - Current
General Manager
Donut Monster
06.2025 - 08.2025
Bakery Manager
Midway Bakery
06.2023 - 06.2025
Barista Supervisor
Supernova Coffee & Doughnuts
05.2021 - 06.2023
Receiving Supervisor
Burlington
04.2021 - 05.2021
Receiving Associate
Burlington
10.2020 - 04.2021
Starbucks Barista
Target
04.2018 - 09.2020
Guest Service Advocate
Target
07.2017 - 09.2020
Assistant Manager
Qdoba Mexican Grill
02.2011 - 07.2017
High School -
Dominican High School