Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Hi, I’m
Joanna White
Chicago,Illinois
Summary
Overview
17
years of professional experience
1
Certification
Work History
Virtual Pro Solutions
Customer Service Lead
06.2020 - Current
Job overview
- Worked with clients to maintain systems which automated access to services for their clients
- Appointment Scheduling
- Accepted and processed payments, updated accounts and issued receipts.
- Handled over 50+ phone calls, emails and social media inquiries per day to improve customer’s satisfaction.
Starbucks
Supervisor
06.2006 - Current
Job overview
- Effectively maintains operational policies and procedures which includes cash handling, safety, and security to ensure the safety of all partners during each shift
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Orders and inspects incoming inventory to conform with materials specifications and quality standards
Readycall
Customer Service/Tech Support
05.2018 - 03.2019
Job overview
- Responded to customer inquiries and provided technical assistance over phone and through email
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions
Education
University of BelizeBelize City, Belize
Associate of Arts
University Overview
City Colleges of Chicago-Harry S Truman CollegeChicago, IL
University Overview
Skills
- Customer Service-Oriented
- Data Entry and Database
- HIPAA Compliance
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Knowledgeable in Salesforce
- Social media and Word Processing
- Effective Written and Communication Skills
- Team Process Management
Certification
ServSafe
Timeline
Customer Service Lead
Virtual Pro Solutions
06.2020 - Current
Customer Service/Tech Support
Readycall
05.2018 - 03.2019
Supervisor
Starbucks
06.2006 - Current
University of Belize
Associate of Arts
City Colleges of Chicago-Harry S Truman College
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