Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards Activities
Accomplishments
Affiliations
References
Timeline
Generic
Alexis Dean

Alexis Dean

Coral Springs,FL

Summary

Dynamic Customer Service Lead with a proven track record in conflict management and quality control, recognized for achieving first place in Customer Service Excellence surveys. Expertise in fostering a service-oriented culture and enhancing team performance while efficiently resolving escalated issues. Proficient in employee training and committed to delivering exceptional customer experiences.

Overview

21
21
years of professional experience

Work History

Customer Service Lead

Burlington
04.2024 - Current
  • Managed morning store openings and secured accurate cash totals.
  • Oversees everyday operations of customer service, promoting a culture of professionalism and exemplary service among associates.
  • Interacts with customers for a positive shopping experience while maintaining a neat and orderly front end area, troubleshooting issues with registers and transactions while coordination meal and break periods and monitoring schedule adherence.
  • Secured recognition for attaining first place in gathering Customer Service Excellence surveys, leading to a pay raise and Employee of the Month.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Grade II Customs Officer

Bahamas Customs Department
01.2009 - 12.2023
  • Collected a range of taxes and duties (fees).
  • Managed logistics for incoming and outgoing goods. while overseeing international shipment compliance and documentation.
  • Intercepted prohibited items entering and leaving The Bahamas.
  • Compiled reports after examining and inspecting different containers, vessels, and aircraft.
  • Welcomed and engaged visitors at ports of entry.
  • Received commendation for excellence in financial reporting as a trainee officer.
  • Provided guidance to individuals seeking information about custom clearance processes.
  • Verified documents related to customs regulations and procedures to ensure compliance with federal laws.
  • Participated in training courses related to new technologies used in border patrol operations.

On-Air Radio Personality

Mix 102.1 FM
Freeport, Bahamas
02.2004 - 08.2019
  • Provided high-energy delivery with detailed music content and relevant entertainment updates.
  • Partnered with organizations to engage in brand endorsement initiatives, including voicing advertisements for diverse media platforms.
  • Maintained an active online presence by posting timely and relevant material.
  • Engaged with audience at live broadcasts, events and public appearances.
  • Facilitated the execution of and/or hosted large-scale entertainment productions.
  • Conducted on-air interviews with special guests, celebrities, and other public figures.

Education

General Certificates of Secondary Education - Mathematics, English Language, Religious Knowledge, History, Physics, Geography, Biology

Sunland Lutheran School
Bahamas
01.2001

High School Diploma -

Sunland Lutheran School
Bahamas
01.2001

Skills

  • Attentive listener
  • Friendly
  • Courteous
  • Service-Oriented
  • Resilient under stress
  • Quality control management
  • Effective written and verbal communicator
  • Proficient in mediation and conflict management
  • Detail-oriented
  • Customer service
  • Employee training
  • Problem solving

Hobbies and Interests

  • Singing/Songwriting
  • Acting (Theater/Television)
  • Helping/Volunteering
  • Sports (Baseball/ Basketball)
  • Assisting persons in my community

Awards Activities

  • Bronze Award – Governor General’s Youth Award
  • Sunland Lutheran School Bahamas Junior Red Cross Secretary
  • Rotary Club Toys for Tots Programme

Accomplishments

Bronze Award – Governor General’s Youth Award

Sunland Lutheran School Bahamas Junior Red Cross Secretary

Rotary Club Toys for Tots Programme

Freeport Player’s Guild – Best Featured Actress/Musical (Fame – The Musical 2001/2002)

Freeport Player’s Guild – Best Actress/Musical (Dreamgirls 2007/2008)

Bahamian Icon Award – Crazy Love (Best Live Ensemble (Diva) 2016

Bahamian Icon Award – Crazy Love (Best Live Ensemble (Diva) 2017

Affiliations

Singing (and Performing)

Songwriting

Acting (Television & Theater)

Dancing

Hosting (Live Events & Television Shows)

References

References available upon request.

Timeline

Customer Service Lead

Burlington
04.2024 - Current

Grade II Customs Officer

Bahamas Customs Department
01.2009 - 12.2023

On-Air Radio Personality

Mix 102.1 FM
02.2004 - 08.2019

General Certificates of Secondary Education - Mathematics, English Language, Religious Knowledge, History, Physics, Geography, Biology

Sunland Lutheran School

High School Diploma -

Sunland Lutheran School

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