Matthew Garcia
Miami, Florida
Summary
Dynamic customer service professional with a proven track record at Target, excelling in service leadership and attentive listening. Enhanced customer satisfaction through the implementation of new quality assurance standards. Recognized for collaboration and accountability, driving improvements based on valuable customer feedback. Committed to delivering exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Customer Service
Target
10.2023 - Current
- Anticipated guests' needs and delivered excellent customer service.
- Implemented new quality assurance and customer service standards.
- Utilized customer feedback to improve customer service.
Volunteer
Stewart Title Guaranty Company
01.2019 - 02.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL05-2026
Associate of Arts - Computer Science
Miami Dade College
Miami, FL04-2024
Skills
- Customer service and care
- Service leadership
- Attentive Listener
- Collaborative
- Accountable
- Attentive
Timeline
Customer Service
Target
10.2023 - Current
Volunteer
Stewart Title Guaranty Company
01.2019 - 02.2020
Bachelor of Science - Computer Science
Florida International University
Associate of Arts - Computer Science
Miami Dade College
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