Joanne Alonzo-Gloria
Dallas,TX
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Excellent team builder and leader of initiatives. Performance-driven aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
9
9
years of professional experience
Work History
Vice President
Ricchi Group
01.2021 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and outlined processes for achievement.
Regional Property Manager
Ricchi Group
09.2017 - Current
- Directed property management program by determining requirements, planning for capital improvements and implementing quality control oversight.
- Assessed reports on occupancy, delinquency, budget variance and tenant improvements.
- Negotiated vendor contracts and presented to owners for approval.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Responded to escalated tenant concerns and issues and monitored resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Jim Lake Company
09.2014 - 09.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
High School Diploma -
Sunset High School
Dallas, TXReal Estate License - Real Estate
Champion School of Real Estate
Plano, TX03.2020
Skills
- Policy and Procedure Development
- Service-Orientation
- Risk and Mitigation Analysis
- Articulate Communication
- Coaching and Mentoring
- Negotiation and Persuasion
Languages
Spanish
Native or Bilingual
Timeline
Vice President
Ricchi Group
01.2021 - Current
Regional Property Manager
Ricchi Group
09.2017 - Current
Property Manager
Jim Lake Company
09.2014 - 09.2017
High School Diploma -
Sunset High School
Real Estate License - Real Estate
Champion School of Real Estate
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