Joanne Ashley
Cedar Springs,MI
Summary
Adaptable professional with rapid learning and strong work ethic. Clear communication and proactive problem-solving support team execution. Focus on delivering reliable results and aligning with organizational goals.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Corewell Health
Grand Rapids, Michigan
05.2009 - Current
- Assisted physicians by taking vital signs, patient histories, and preparing patients for examinations.
- Administered injections, medications, and treatments per physician instructions.
- Collected and processed laboratory specimens for testing, supporting timely and accurate diagnoses.
- Maintained accurate medical records in electronic health record systems, ensuring compliance and accessibility.
- Prepared examination rooms, ensuring cleanliness and proper organization.
- Supported healthcare providers during patient examinations and procedures to improve efficiency.
- Collaborated with healthcare team to enhance patient care initiatives.
- Arranged patient appointments, enhancing office workflow and improving patient access to care. for patients via phone and in person.
Customer Service Lead
Meijer
Rockford, Michigan
09.2006 - 06.2009
- Led customer service team in resolving issues and enhancing customer satisfaction.
- Resolved escalated issues from team members or customers, enhancing overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints, fostering positive customer interactions.
- Directed customer service staff activities, including training, coaching and performance management.
- Trained new staff on customer service protocols and company policies.
- Consulted with customers regarding needs and addressed concerns.
- Built strong customer relationships that encouraged repeat business and loyalty.
- Ensured compliance with company policies and regulations related to customer service operations.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Education
Certificate - Medical Assistant
Everest Institute
Grand Rapids, MI06-2009
Certificate - Certified Nurse Assistant
Withlacoochie Technical Institute
Inverness, FL09-2004
High School Diploma -
Cedar Springs High School
Cedar Springs, MI06-1993
Some College (No Degree) - Business Management
Montcalm Community College
Sidney, MISkills
- Vital signs monitoring
- Electronic health records
- Specimen collection
- Patient preparation and education
- Healthcare collaboration
- Team support
- Regulatory compliance
- Inventory management
Timeline
Medical Assistant
Corewell Health
05.2009 - Current
Customer Service Lead
Meijer
09.2006 - 06.2009
Certificate - Medical Assistant
Everest Institute
Certificate - Certified Nurse Assistant
Withlacoochie Technical Institute
High School Diploma -
Cedar Springs High School
Some College (No Degree) - Business Management
Montcalm Community College