Joanne Botello
Spring,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Power Finance Texas
09.2023 - 01.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handling customer conflict resolution
- Attention to detail
- Respect for confidentiality of information
Customer Service Representative
Morrow Mechanical
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Care Advocate
Alorica
02.2021 - 02.2023
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Explained policies, procedures and services to patients.
Education
No Degree - Sign Language Interpretation
Del Mar College
Corpus Christi, TXHigh School Diploma -
W.B. Ray High School
Corpus Christi, TX08.2008
Skills
- Providing Information and Resources
- Resolving Problems
- Client Documentation
- Punctual and Hardworking
- Appointment Scheduling
Languages
Spanish
Timeline
Customer Service Representative
Power Finance Texas
09.2023 - 01.2024
Customer Service Representative
Morrow Mechanical
03.2023 - 08.2023
Patient Care Advocate
Alorica
02.2021 - 02.2023
No Degree - Sign Language Interpretation
Del Mar College
High School Diploma -
W.B. Ray High School
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