Joanne Bromfield Shane
Rockwall,TX
Summary
LLB graduate with practical legal research experience using online databases, including Westlaw and LexisNexis, plus strong case analysis, document preparation, and citation skills. Supported customers in busy retail environments for several years, combining reliability, organization, and clear communication with accurate cash handling and daily task management. Technologically adaptable, with the ability to navigate digital systems, learn new software and manage tasks accurately in fast paced environments.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Sales Associate, Clothing & Home
Matalan
London, United Kingdom
10.2024 - 08.2025
- Assisted customers with inquiries, product selection and purchase decisions, providing professional and effective customer service.
- Processed cash, card, and refund transactions accurately, enhancing customer satisfaction through attention to detail.
- Organized fitting rooms and recovery areas, ensuring merchandise was promptly returned to correct locations for optimal customer experience.
- Supported store management with merchandising initiatives, executing new product placement strategies to enhance visual appeal and drive sales.
LLB Undergraduate
The University of Law
London, United Kingdom
09.2022 - 07.2025
- Conducted legal research using Westlaw, LexisNexis and other resources to locate relevant legislation, case law and supporting authorities.
- Analyzed legal issues, factual scenarios and case materials to identify relevant information and develop evidence based conclusions.
- Prepared structured legal memoranda, case notes and written arguments, demonstrating strong written communication and attention to detail.
- Organized research findings and supporting authorities into clear, structured documents that enhanced comprehension and facilitated legal analysis.
- Collaborated with peers on academic projects, sharing research findings, incorporating feedback and meeting assignment deadlines.
Barista/Cashier
Starbucks
Bristol, United Kingdom
06.2022 - 09.2022
- Processed customer orders and handled cash, card, and mobile payments with accuracy in fast-paced setting, ensuring efficient service.
- Prepared handcrafted beverages according to Starbucks recipes and beverage standards.
- Followed operating procedures, food safety requirements, and quality standards to support consistent service.
- Collaborated with team members to complete closing tasks and manage daily operations, supporting smooth end-of-day processes.
Sales Associate
Inca Gifts
Bristol, United Kingdom
04.2018 - 06.2022
- Provided tailored customer service by identifying customer requirements and recommending suitable products.
- Processed sales, returns and exchanges according to company policies, efficiently resolving customer enquiries to enhance satisfaction.
- Assisted with inventory management, including processing deliveries, checking stock and replenishing merchandise.
- Organized product displays and storage areas, ensuring merchandise was presented attractively and stored securely to facilitate customer access.
- Maintained accurate cash records and completed drawer counts, supporting end of day reconciliation procedures to ensure financial accuracy.
Education
Bachelor of Laws (LLB) -
The University of Law
London, United Kingdom11-2025
Skills
Administrative and Technical Skills
- Microsoft Office Suite
- Data Entry and Records Management
- Legal Research: Westlaw and LexisNexis
- Document Preparation and Written Communication
- Digital Literacy and Adaptability to New Systems
Professional Skills
- Organization and Attention to Detail
- Visual Merchandising
- Customer Service and Interpersonal Communication
- Teamwork and Collaboration
- Problem Solving and Adaptability
- Reliability and Time Management
Certification
- Lexis+ UK Legal Research Foundation Certification
- Community & Pro Bono Virtual Work Experience
- ADP Entry-Level Payroll Professional
Languages
English
Native/ Bilingual
Timeline
Sales Associate, Clothing & Home
Matalan
10.2024 - 08.2025
LLB Undergraduate
The University of Law
09.2022 - 07.2025
Barista/Cashier
Starbucks
06.2022 - 09.2022
Sales Associate
Inca Gifts
04.2018 - 06.2022
Bachelor of Laws (LLB) -
The University of Law