JoAnne Canel
Bowie,MD
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Security Supervisor
Ranger Security
Gaithersburg, MD
08.2021 - Current
- Observed and reported security incidents to ensure safety compliance.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Assisted in conducting security assessments and audits for facility integrity.
- Supported training sessions on emergency response procedures for staff members.
- Created a positive work environment within the security team, fostering collaboration and open communication among members.
- Kept team compliant with security protocols and appearance standards.
Client Intake Specialist
Department of Social Services
Silver Spring, MD
04.2017 - 02.2021
- Enhanced office efficiency through data entry, photocopying, and document management.
- Welcomed visitors and provided friendly assistance, ensuring a positive experience.
- Streamlined onboarding by facilitating effective communication between clients and providers.
- Identified service improvements by analyzing client feedback and operational data.
- Processed client information while maintaining strict confidentiality according to HIPAA regulations.
- Ensured accurate client records and handled required paperwork for new clients.
Education
High School Diploma -
James Hubert Blake
Olney, MD06-2011
Skills
- CCTV monitoring
- Fire safety
- Physical security
- Surveillance techniques
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling appointments
- Microsoft office
- Attention to detail
- Multitasking and prioritization
- Greeting and seating clients
- Customer service
- Conflict resolution
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Supervised team of 10+ staff members.
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Lead Security Supervisor
Ranger Security
08.2021 - Current
Client Intake Specialist
Department of Social Services
04.2017 - 02.2021
High School Diploma -
James Hubert Blake