Joanne Charles-Clarke
Port St Lucie,FL
Summary
Well- grounded leader, experienced in the Management of the CSL Plasma Quality and Management processes. Successful at optimizing control systems and building solid teams to meet business needs, and achieve demanding financial targets. Good reporting, records management and interpersonal skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Quality
CSL Plasma
06.2021 - Current
- Lead and develop direct reports ensuring are competently skilled to perform their QA roles. Lead by example; consistently motivate staff through education to high levels of competency that drives succession of dynamic and regulated environment.
- Receive and provide feedback to staff on observations leading to improved adherence to GMP standards.
- Comply with federal, state and local regulatory and company policies and procedures.
- Maintain confidentially of all personnel, donor and center information.
- Lead investigations and deviations to determine root cause, corrective/preventative actions and effectiveness checks. Monitor CAPA 's and effectiveness checks to ensure issues are resolved.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted several centers in helping to organize and improve day to day management of their quality and production departments.
- Completed several Audits at Riviera Beach:
- CLIA: 7/21- No findings
- FDA: 2/22-No findings
- Internal: 2/23
- CLIA: 5/23-No findings
- GHA: 10/23- 4 Minors
- Quality KRI Score: Fiscal Years:
- 2021-2022-2.5
- 2022-2023-1.9
- 2023-2024-1.6
Assistant Center Manager
CSL Plasma
01.2021 - 06.2021
- Collaborate with Center Management to ensure day-to-day activities of Center operations are complaint with Standard Operating Procedures (SOP) and applicable federal and local regulations.
- Collaborate with Center Management in collecting and analyzing KPI's to support continuous improvement and meet center established production goals. Learn to collect and analyze data to maintain and improve center quality, efficiency and profitability.
- Assist Center Management in ensuring center is "inspection ready" at all times and customer requirements meet safety of donors and employees including compliance with Operational Safety and Health Administration (OSHA) and Environmental Health and Safety (EHS) regulations.
- Learn and understand Company SOP's and applicable federal and local regulations, develop capabilities in performing nearly all staff tasks and duties at proficiency level adequate for training and critiquing employees in performance of those tasks and duties.
- Assisted in recruiting, hiring and training multiple team members.
- Tracked over 30 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled over 30 employees for shifts, taking into account customer traffic and employee strengths.
Interim Assistant Manager of Quality
CSL PLASMA
04.2020 - 01.2021
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Manager Trainee Operation
CSL Plasma
07.2019 - 03.2020
- Collaborate with Center Management to ensure day-to-day activities of Center Operations are compliant with Standard Operating Procedures (SOP) and applicable Federal and Local regulations.
- Collaborate with Center Management in collecting and analyzing KPI's to support continuous improvement and meet center established production goals.
- Learn to collect and analyze data to maintain and improve center quality, efficiency and profitability.
- Ensure Center is "inspection ready" at all times, and customer requirements meet safety of our donors and employees, including compliance with Operational Safety and Health Administration(OSHA) and Environmental Health and Safety (EHS) regulations.
- Learn and understand Company SOP's and applicable federal and local regulations, develop capabilities in performing nearly all staff task and duties at proficiency level adequate for training and critiquing employees in performance of those task and duties.
- Gained knowledge of company policies, protocols and processes.
- Managed and mentored team of 15 employees
Quality Specialist
CSL Plasma
07.2017 - 07.2019
- Performed final QA reviews and release for all shipment and associated documents, to ensure shipment meets customer specifications.
- Ensure center records QA review to maintain thoroughness, accuracy and timeliness of required information.
- Initiate investigations to ensure accurate documentation of regulatory deficiencies.
- Maintain and review plasma center personnel training documents to ensure documents comply with CSL procedures, SOPs, CLIA, and other applicable requirements for 32-36 employees.
- Maintain Learning Management System to data integrity, report generation and data analysis to comply with company and regulatory standards.
Medical Reception Technician
CSL Plasma
01.2017 - 07.2017
- Greeted donors, educated new donors on therapeutic products made from donating plasma
- Assessed self- administered health history questionnaire
- Answered basic medical questions associated with donating process
- Performed finger sticks to obtain samples of over 2000 donors
- Assist over 2000 qualified donors in completing screening process
- Ensured accurate recording of donor data in electronic donor information management system
Owner Operator
Preservation Plus, Inc
11.2012 - 12.2016
- Managed foreclosed properties in five counties in State of MD
- Inspection of properties with detailed reporting
- Secured, cleaned, and maintained foreclosed assets for resale
- Worked with user group to resolve issues, asses user needs and recommend alternative solutions to meet their business requirements
- Provide effective and responsive day-to -day technical support for all related business functions
- Kept all building areas and equipment functional and well-organized to promote business performance
Education
Associate of Business Administration - Business Administration
Montgomery College
Rockville, MD05.1996
Skills
- Product and service knowledge
- Recruiting and interviewing
- Employee Performance Evaluations
- Leadership Legacy Program Graduate
- Reach Certified Center
- Employee Scheduling
- Task Delegation
Accomplishments
- Excel in team leadership
- Expert in risk management
- Excellent time management skills
- Client relationship management
- Additional skills: DMS, Ariba, Dolphin, CSL Bridge, Plateau LMS, NHO Organization, TWR Management CAPA, System Flow&Usage, Audit Management
Timeline
Assistant Manager of Quality
CSL Plasma
06.2021 - Current
Assistant Center Manager
CSL Plasma
01.2021 - 06.2021
Interim Assistant Manager of Quality
CSL PLASMA
04.2020 - 01.2021
Manager Trainee Operation
CSL Plasma
07.2019 - 03.2020
Quality Specialist
CSL Plasma
07.2017 - 07.2019
Medical Reception Technician
CSL Plasma
01.2017 - 07.2017
Owner Operator
Preservation Plus, Inc
11.2012 - 12.2016
Associate of Business Administration - Business Administration
Montgomery College
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