Joanne Charlot
Lauderhill,USA
Summary
Detail-oriented Pharmacy Resolution Specialist with experience investigating healthcare claims issues, resolving member and provider concerns, and ensuring timely service resolutions. Skilled in case documentation, customer support, and collaboration with healthcare departments to resolve complex issues. Strong background in medical office administration, HIPAA compliance, and healthcare customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Support
Greater Horizons Academy / Craft Learning Center
01.2024 - Current
- Maintain accurate documentation and administrative records.
- Support operational coordination and communication with staff and clients.
- Ensure organization of records and compliance documentation.
- Provided administrative support by managing incoming calls, organizing files, and performing data entry tasks as needed.
- Provided administrative support to educators, streamlining daily processes and increasing efficiency within the classroom.
- Provided exceptional administrative support, managing correspondence, scheduling appointments, and maintaining filing systems.
Front Desk Administrative Assistant
Sunshine Child Programs
01.2010 - 01.2013
- Provided customer service support and handled administrative duties.
- Managed documentation, payment processing, and record keeping.
- Maintained organized filing systems and responded to inquiries.
- Managed front desk operations, ensuring smooth daily functioning and welcoming environment for visitors.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Organized filing systems for improved document accessibility and retrieval speed.
Medical Assistant Externship
Dr. Richard McClean Medical Office
01.2008 - 01.2008
- Assisted with patient intake including vital signs, height, and weight measurements.
- Maintained patient records and supported medical office documentation.
- Performed clerical duties including filing and phone communication.
- Managed scheduling for patient appointments, optimizing daily office flow.
- Educated patients on treatment plans and medication usage to promote compliance.
- Implemented workflow improvements that reduced patient wait times and increased satisfaction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Senior Wait Staff/Events
Knox Village Retirement
Pompano Beach, FL
12.2000 - 07.2007
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Trained new employees on aspects of dining area and events.
- Provided professional services and support in a dynamic work environment.
- Monitored food distribution and followed guidelines for special diets and health issues.
Education
High School Diploma -
Northeast High School
Oakland Park, FLAssociate Of Arts - Early Childhood Education
Ashford University
San Diego, CA01-2017
Associate Of Science - Medical Office Administration
Florida Career College
Lauderdale Lakes, FL01-2008
Child Care Center Operations Certificate - Early Childhood Care And Education
Sheridan Technical College
Hollywood, FL06-2000
Skills
- Pharmacy Claims Resolution
- Prior Authorization Assistance
- Member & Provider Support
- Healthcare Escalation Resolution
- Insurance Verification
- HIPAA Compliance
- Case Investigation & Documentation
- Customer Service Excellence
- Conflict Resolution
- Data Entry & Record Management
- Healthcare Administrative Support
- Fluent in English and Haitian Creole
- Strong written and verbal communication
- Detail-oriented and organized
- Healthcare documentation and compliance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Billing and Coding Specialist
- Medical Certifications/ Licenses
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Administrative Support
Greater Horizons Academy / Craft Learning Center
01.2024 - Current
Front Desk Administrative Assistant
Sunshine Child Programs
01.2010 - 01.2013
Medical Assistant Externship
Dr. Richard McClean Medical Office
01.2008 - 01.2008
Senior Wait Staff/Events
Knox Village Retirement
12.2000 - 07.2007
Associate Of Arts - Early Childhood Education
Ashford University
Child Care Center Operations Certificate - Early Childhood Care And Education
Sheridan Technical College
High School Diploma -
Northeast High School
Associate Of Science - Medical Office Administration
Florida Career College