Joanne Choi
Los Angeles,California
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
Work History
YD Karaoke
Part-Timer
08.2021 - 10.2023
- Greeted and welcomed guests to their karaoke private rooms.
- Organized, scheduled, and announced upcoming performances.
- Instructed participants on how to use the karaoke equipment, including microphones and speakers.
- Assisted with song selection when requested by participants.
- Monitored sound levels to ensure optimal performance quality while avoiding feedback or distortion issues.
- Responded promptly and professionally to customer inquiries or complaints regarding technical difficulties or other matters related to their experience at the event.
- Answered phone inquiries to schedule and confirm reservations and responded to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Serve beverages/clean up after the mess.
Tom N Toms Barista/Manager
Part-Timer
11.2020 - 10.2022
- Prepared specialty drinks such as cappuccinos, lattes, and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted with customer inquiries, and complaints, and handled escalated issues professionally.
Nature Republic
Cosmetologist
03.2018 - 11.2019
- Educated clients on proper skin care techniques and products.
- Assisted customers in selecting appropriate retail products for their needs.
- Engaged with customers by providing friendly conversation during services.
- Backed up the reception desk by answering phones, scheduling appointments, and processing payments.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Educated customers on the proper usage of skincare products for optimal results.
- Cleaned display units, tools, and testers throughout the day to reduce the spread of harmful germs or bacteria.
Education
Lvn - Nursing
American Career College
Los Angeles, CA12.2024
Skills
- Event Promotion
- Customer Interaction
- High Energy Delivery
- Announcing and Hosting
- Building Guest Relationships
Timeline
YD Karaoke
Part-Timer
08.2021 - 10.2023
Tom N Toms Barista/Manager
Part-Timer
11.2020 - 10.2022
Nature Republic
Cosmetologist
03.2018 - 11.2019
Lvn - Nursing
American Career College
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