Joanne Holly Corbin
Bay City,MI
Summary
Organized and dedicated Administrative Assistant, 10+ years, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Move Coordinator
Corrigan Moving Systems
05.2021 - 09.2023
- Coordinated logistics of household moves throughout United States.
- Worked closely with customers, other agencies, drivers and operations team to ensure each move went smoothly.
- Maintained communication with each customer throughout their move to answer questions and resolve issues.
- Scheduled surveys and prepared estimates.
- Prepared paperwork for drivers.
- Responsible for getting approval and setting up required third-party servicing for specialty items.
- Maintained and organized files on each move.
- Responsible for registering, rating, and collecting payment for civilian and military interstate bookings.
- Problem solved when issues arose to maintain customer satisfaction.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and fast-paced environment.
Special Education Assistant
Bay City Public Schools
10.2018 - 04.2021
- Provide students with personalized educational, behavioral and emotional support.
- Prepare visual aids, equipment and classroom displays.
- Work with support team to implement educational action plans for special needs and at-risk students.
- Document student behaviors, interventions and results.
- Support for teachers including clerical support, classroom management and document coordination.
- Supervise students and lead classroom instruction during teacher's absence to keep children motivated and on schedule.
Noon Aide
Bay City Public Schools
10.2016 - 10.2018
- Supervised children during lunch and recess.
- Encouraged positive, peaceful resolution of conflicts.
- Directed groups to and from playground, lunchroom and classroom in safe and organized manner.
Customer Service Representative
Speedway
06.2013 - 05.2015
- Processed payments via cash, credit and debit cards and counted back change to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Increased sales by hitting daily goal with suggestive selling specific items to customers.
- Balanced drawers at start and end of shifts for accuracy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Stocked cooler with merchandise.
- Prepared food for hot cart.
Administrative Assistant
Stevens Van Lines
08.2005 - 05.2013
- Administrative assistant for 4-5 Move coordinators simultaneously.
- Trained administrative assistants.
- Prepared driver paperwork.
- Scheduled in-home surveys.
- Third party vendor services.
- Scheduled packing and hauling.
- Answered phones, handle inquiries from customers, directed calls to appropriate persons.
- Knowledge of office equipment.
- In-coming/out-going mail.
- Ordered office supplies.
Education
Bachelor of Arts - Communications
Saginaw Valley State University
Bay City, MISkills
- Friendly, positive attitude
- Critical thinking
- Organizational skills
- Multi-tasking
- Computer skills
- Customer service
- Problem resolution
- Relationship building
- Basic math
- Conflict resolution
- Clerical
- Office equipment
Timeline
Move Coordinator
Corrigan Moving Systems
05.2021 - 09.2023
Special Education Assistant
Bay City Public Schools
10.2018 - 04.2021
Noon Aide
Bay City Public Schools
10.2016 - 10.2018
Customer Service Representative
Speedway
06.2013 - 05.2015
Administrative Assistant
Stevens Van Lines
08.2005 - 05.2013
Bachelor of Arts - Communications
Saginaw Valley State University
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