JoAnne Detzel
Daytona Beach,FL
Summary
Results-oriented consultative Sales Professional who excels in revealing customer needs and delivering
solutions while building a loyal customer base to achieve both short and long-term organization sales
goals. President's Club recipient, Rookie of the Year recipient, Pennsylvania All Star recipient multiple
times.
Authorized to work in the US for any employer
Overview
19
19
years of professional experience
Work History
Senior Advisor
Oasis Senior Advisors
Daytona Beach , FL
12.2023 - Current
- Excelling in offering compassionate guidance to families seeking senior living options and resources.
- Strong foundation in strategic planning and commitment to top-tier customer service, ensuring that every individual assisted is poised to thrive in their new community.
- Approach is tailored and empathetic, prioritizing unique needs and well-being of each client served
- Contributed to 40% increase in revenue from prior year
- Helped seniors during transition to assisted-living facility and make wise, informed decisions
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals
- Led educational seminars targeting prospective clients interested in learning about senior living options available within their area
Senior Care Liaison
Concierge Care
Daytona Beach , FL
07.2018 - 12.2023
- Top producing Senior Care Liaison
- Increased profits by over 35% year over year
- Responsibilities include providing information, education, and other activities involving professional relationships with physicians and nurses, hospitals, case managers, social workers, and other professionals, facilities, organizations, and consumers regarding Concierge Care’s services that promote company’s mission of allowing clients to remain healthy in their homes for as long as possible
- Serve as liaison between hospitals, physicians, and community facilities to ensure best quality of service
- Serve as public awareness representative for Concierge Care, and responsible for public education relative to private duty personal care
- Coordinate education opportunities with referral sources, patients and families, and provider organizations
- Manage 35+ accounts increasing business growth while converting non-referring accounts to top referral sources within short period of time, enhancing customer contact through effective territory management, and identifying new markets and service opportunities
Sales Manager
Detzel's Sewing Center
Meadville, PA
01.2015 - 07.2018
- Responsible for day to day operations of business
- Account management
- Prospecting and securing new accounts and business
- Increased sales 10% year over year
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Built rapport with repeat customers, fostering long-term loyalty to brand
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Director of Sales
Sunrise Senior Living
Erie , PA
02.2012 - 05.2013
- Consultative sales responsible for introducing and explaining Assisted Living Community concept and array of services to potential residents and/or their families
- Increased census by 20% within months
- Responsible for marketing and sales planning of community, external business development, and resident move in process
- Identified, coordinated and participated in client relationship-building activities and meetings
- Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams
- Cultivated interpersonal skills by building positive relationships with others.
- Achieved sales targets through effective territory management and relationship building with key referral sources
Account Manager
Corporate Express/Staples Business Advantage
Meadville, PA
01.2005 - 06.2010
- Exceeded quota 231%
- Suggested ways to improve processes; introduced products to maximize efficiency and cost savings
- Consistently exceeded revenue, gross margin and account targets via interacting with key suppliers to successfully drive sales within existing accounts
- Achieved retention/penetration targets in through product mix and other lines of business targets
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Educated clients on new products or services to increase customer engagement with brand
- Achieved or exceeded company-defined sales quotas
Education
Bachelor of Arts - Criminal Justice
Mercyhurst College
Erie, PASkills
- Passion for, and experience working with, senior patients
- Proven success with time management and territory organizational skills
- Strong organizational skills and verbal/written communication skills
- Strong interpersonal and communication skills and ability to work effectively with wide range of constituencies in diverse community
- Ability to communicate with health care professionals, care coordinators, and patients
- Strategic account development and management
- Solution selling
- Analytical problem solver
- Business development and planning
Timeline
Senior Advisor
Oasis Senior Advisors
12.2023 - Current
Senior Care Liaison
Concierge Care
07.2018 - 12.2023
Sales Manager
Detzel's Sewing Center
01.2015 - 07.2018
Director of Sales
Sunrise Senior Living
02.2012 - 05.2013
Account Manager
Corporate Express/Staples Business Advantage
01.2005 - 06.2010
Bachelor of Arts - Criminal Justice
Mercyhurst College
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