Joanne Duda
Morgantown,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Swanson Industries
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Assistant
Ruby Memorial Hospital
05.2022 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Scheduling Coordinator
Ruby Memorial Hospital
08.2021 - 05.2022
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Copied and faxed important information for patient and client records.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Private Care Giver
Robin Masters
03.2020 - 08.2021
- Ambulated individuals around home, public and medical locations.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Engaged with patients and families to provide emotional support and daily living instruction.
TLE Service Writer
Walmart
06.2019 - 01.2020
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of all service charges and expectations.
- Scheduled and coordinated work for more than 100 customers each day in fast-paced work setting.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Custodian
Board of Education
08.2016 - 01.2018
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Maintained accountability for building keys, master keys and access cards.
- Organized custodial closets to easily find equipment and supplies.
- Responded promptly to requests to clean and sanitize areas after accidents.
Cashier
Save-A-Lot
06.2014 - 07.2015
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer identification for alcohol or tobacco purchases.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers.
Cashier
Goodwill
11.2013 - 05.2014
- Received payments for products and issued receipts.
- Scanned customer purchases and supported transactions to streamline sales process.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
Medical Assisting
Ross Medical Education Center
License/certification - CNA
Mapleshire
04.2018
High School Diploma -
Morgantown High School
05.2014
Skills
- Knowledge of state regulations
- Compassionate client care
- Case management experience
- Care plan management
- Coordination skills
- Proper phone etiquette
- Customer Service
- Data Entry
Timeline
Administrative Assistant
Swanson Industries
01.2024 - Current
Medical Assistant
Ruby Memorial Hospital
05.2022 - Current
Scheduling Coordinator
Ruby Memorial Hospital
08.2021 - 05.2022
Private Care Giver
Robin Masters
03.2020 - 08.2021
TLE Service Writer
Walmart
06.2019 - 01.2020
Custodian
Board of Education
08.2016 - 01.2018
Cashier
Save-A-Lot
06.2014 - 07.2015
Cashier
Goodwill
11.2013 - 05.2014
Medical Assisting
Ross Medical Education Center
License/certification - CNA
Mapleshire
High School Diploma -
Morgantown High School
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