Jo Anne Fisher Faavesi
Compass Group USA
Rockwell,NC
26
years of professional experience
Results-oriented hospitality leader with extensive experience in campus dining, catering, and food and beverage operations. Strong background in budgeting, payroll, financial reporting, inventory control, and staff leadership, with consistent use of business systems to maintain accurate records and support cost control, compliance, and smooth daily service.
Work History
Assistant Food & Beverage Director
15 Years 9 Months- Oversee dining hall, retail, catering, and 3 concession venue operations across higher education campus
- Managed departmental budgets, payroll, and cost-control procedures using MyFi and other Compass Group systems to ensure fiscal responsibility.
- Maintain accurate financial and inventory records, including labor and sales reports.
- Supervise, train, and schedule staff to ensure top performance and compliance with sanitation and safety standards.
- Planned and executed campus events and catering services, enhancing guest experiences and promoting campus engagement.
- Coordinated athletic concession events across campus to enhance guest experiences.
- Collaborate with finance and administration teams to support reporting and auditing requirements.
- Coordinated daily staffing, schedules, and service coverage with department managers.
- Trained supervisors on guest service, service recovery, and team communication.
- Performed financial analysis to ensure profitability goals were met.
- Collaborated with chefs to develop innovative menu dishes, increasing customer satisfaction and variety.
- Ensured compliance with health department regulations.
- Assisted in developing food and beverage catering menus.
- Ensured proper inventory management of all food and beverage items.
- Resolved customer complaints promptly and professionally while upholding company policies.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Catering Event Manager and Financial Controls
15 Years 9 Months- Set up and executed catered events according to customer specifications.
- Managed catering logistics and banquet setups across multiple event venues.
- Directed onsite event operations, including room turns and service flow.
- Plan and execute campus events, catering services, and special functions.
- Work one on one with clients to create menus for catering events.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Served as the primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Supervised, trained, and scheduled staff to uphold performance standards and ensure compliance with sanitation and safety regulations.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Managed AR and AP financials to maintain accurate financial oversight and support event budgeting.
- Maintain accurate financial and inventory records, including labor and sales reports.
- Manage inventory controls
- Entered sales data into financial systems to track revenue accurately.
- Collaborate with finance and administration teams to support reporting and auditing requirements.
- Coordinated conference services events for Compass Group USA clients and stakeholders.
- Maintained event schedules, floor plans, and service notes for Compass Group USA.
Food & Beverage Operations Manger
3 Years 8 Months- Managed full-service bar, restaurant, and in-room dining operations to maintain service standards.
- Directed staff recruitment, training, and scheduling to maintain service standards.
- Developed and implemented strategies to elevate customer satisfaction with food and beverage services.
- Directed event coordination for large corporate and community functions, ensuring seamless execution and client satisfaction.
- Collaborated with kitchen and banquet teams to support event execution and service flow.
- Monitored guest concerns and resolved service issues with prompt, professional communication.
- Coordinated catering events according to client specifications while adhering to budget restrictions.
- Collaborated with accounting and finance teams to monitor expenses and strengthen cost control.
- Coordinated budgeting, forecasting, and payroll processes across multiple hotel dining outlets, enhancing financial accuracy.
Food & Beverage Operations Manager
7 Years- Directed food and beverage operations across Hilton Waikiki Beach Hotel dining outlets.
- Managed high-volume resort dining operations across multiple outlets during a $34 million property renovation.
- Coordinated planning and reopening of food and beverage outlets post-renovation to enhance guest experience.
- Oversaw inventory control, vendor relations, and purchasing throughout the construction process.
- Trained and supervised staff to uphold Hilton's service and quality standards, ensuring consistent guest satisfaction.
- Coordinated large banquets, conventions, and high-profile resort events.
- Supported financial reporting, budgeting, and cost-reduction initiatives.
- Worked with hotel leadership to develop menus, promotions, and operational procedures that align with brand goals.
- Worked closely with chefs and other kitchen staff members to create unique menus that would appeal to customers.
- Conducted monthly audits of all departments within the food and beverage division in order to ensure compliance with established guidelines.
- Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
Education
High School Diploma
Skills
Catering management
Budgeting & Financial Recordkeeping
Budget administration
Cost reporting
Compass Group Systems (MyFi reporting)
Inventory & Vendor Management
Payroll & Scheduling Management
Operations management
Catering coordination
Safety compliance
ServSafe certification
Customer communication
Customer service
Vendor coordination
Menu pricing
Leadership training
Office software proficiency
Accomplishments
- 2024 Loyal E. Horton Dining Award Catering Special Event
Timeline
Assistant Food & Beverage Director
Compass Group USA
01.2011 - CurrentRead More
Catering Event Manager and Financial Controls
Compass Group USA
01.2011 - CurrentRead More
Food & Beverage Operations Manger
Stanford Hotel Corp. Hilton Charlotte Center City
06.2007 - 02.2011Read More
Food & Beverage Operations Manager
Stanford Hotel Corp. Hilton Waikiki Beach Hotel
06.2000 - 06.2007Read More
Buena High School
High School Diploma
Read More