Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

JoAnne Flores

Mission,TX

Overview

2
2
years of professional experience

Work History

Clinical Research Recruiter

Futuro Clinical Trials
Mcallen, TX
11.2023 - Current
  • Refer suitable candidates to relevant departments for additional assessment.
  • Recruit potential subjects for clinical research studies. This may include providing either verbal or written communication to the subject about the reason for the study as well as compensation.
  • Check inclusion/exclusion criteria for subjects.
  • Prescreen subjects to determine if they qualify for a clinical research study.

Health Insurance Advocate

TaskUs
Remote, TX
08.2023 - 10.2023
  • Verified beneficiaries' information was accurate on their enrollment application for health insurance.
  • Explained the details of health insurance plans to the beneficiaries and offered additional health benefit options.
  • Performed data entry tasks on enrollment applications noting missing information and details of the call.

Covid Test Ordering CSR

TDB Communications
Remote, TX
01.2022 - 04.2023
  • Reviewed customer orders for accuracy and completeness, ensuring all required information was included.
  • Informed customers of shipping dates and tracking and order information.
  • Handled inbound calls and helped clients order COVID-19 test kits by inputting their information (name, address, phone number, etc.) into our database.
  • Referred individuals to rapid COVID test-taking locations in their counties.

FEMA Customer Service Representative 

Kforce Global Solutions
Remote , TX
10.2022 - 01.2023
  • Assisted distraught victims of natural disasters to obtain federal funding to alleviate financial strains.
  • Reviewed client applications to ensure complete documentation was submitted to FEMA.
  • Followed up with applicants regarding missing documents, appointments, and updates on their cases.

Education

Master of Special Education - Special Education

The University of Texas Rio Grande Valley
Edinburg, TX
03.2022

Bachelors of Interdisciplinary Studies - Early Childhood Education

The University of Texas Rio Grande Valley
Edinburg, TX
05.2021

Skills

  • Recruitment
  • Outbound Calling
  • Interviewing Clients
  • Clerical Support
  • Microsoft Office Expertise
  • Administrative Skills
  • Self-Motivated Work Ethic
  • Networking

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Clinical Research Recruiter

Futuro Clinical Trials
11.2023 - Current

Health Insurance Advocate

TaskUs
08.2023 - 10.2023

FEMA Customer Service Representative 

Kforce Global Solutions
10.2022 - 01.2023

Covid Test Ordering CSR

TDB Communications
01.2022 - 04.2023

Master of Special Education - Special Education

The University of Texas Rio Grande Valley

Bachelors of Interdisciplinary Studies - Early Childhood Education

The University of Texas Rio Grande Valley

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JoAnne Flores