Celene Rybnikar-Acosta
Summary
Quality-oriented professional with 10+ years of customer service experience and a proven knowledge of personable care, efficient data entry, and operational management. I am prepared to leverage my skills and take on a new career path while pursuing a Master of Science in Counseling Psychology at California Baptist University. I am eager to walk alongside others as they navigate their journeys. I am excited to join a fast-paced position with an excellent track record of practiced problem solving, practiced patient care mannerism and timely work ethic.
Overview
9
9
years of professional experience
Work History
Clinical Research Study Participant Recruiter I
ProSciento
06.2023 - Current
- I am responsible for creating accurate and complete demographic/medical information for each volunteer.
- Scheduling pre-qualified study participants appointments.
- Verifying consent forms and explaining on site appointment operations.
- Managing volunteers' inquiries regarding studies, appointments, and concerns via email, text message, and phone calls.
- I am dedicated to meeting the expectations and requirements of the customer and the company.
- Participates in community outreach and advocacy.
- Contributes to team efforts to meet study quotas and build rapport with customers.
Shift Supervisor
Starbucks
01.2016 - 03.2023
- In this position, I oversaw training workers in food preparation, and in service, sanitation, and safety procedures.
- Performing various financial activities such as cash handling, deposit preparation, and payroll.
- Purchasing of requisition supplies and equipment needed to ensure quality and timely delivery of service.
- I was given the responsibility of observing and evaluating workers and work procedures to ensure quality standards and service, and complete disciplinary write ups.
Laboratory Assistant and Vector Control Technician
Northwest Mosquito and Vector Control
12.2020 - 06.2021
- Here, I worked by obtaining specimens, cultivating, isolating, and identifying microorganisms for analysis.
- I then was tasked with analyzing and recording text data to issue reports using charts, graphs, and narratives.
- I determined and specified details of surgery projects, including sources of information, procedures to be used, and the design of surgery instruments and materials.
Education
M.D. - Counseling Psychology
California Baptist University
Riverside, CA08-2026
Certified Phlebotomy Technician - undefined
Phlebotomy Training Specialists
San Bernardino, CA08.2022
BS - Health Science concentration of Environmental Health
California State University of San Bernardino
San Bernardino, CA12.2020
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2015
Skills
- Recruitment
- Applicant assessment
- Applicant sourcing
- Attendance oversight
- Cash handling
- Staff motivation
- Customer-oriented
Timeline
Clinical Research Study Participant Recruiter I
ProSciento
06.2023 - Current
Laboratory Assistant and Vector Control Technician
Northwest Mosquito and Vector Control
12.2020 - 06.2021
Shift Supervisor
Starbucks
01.2016 - 03.2023
Certified Phlebotomy Technician - undefined
Phlebotomy Training Specialists
BS - Health Science concentration of Environmental Health
California State University of San Bernardino
M.D. - Counseling Psychology
California Baptist University
High School Diploma -
Yucaipa High School
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