Professional Summary
Overview
Work History
Education
Skills
Timeline

Joanne Garland

Robert Beauduy
Fayetteville,GA
2
years of professional experience

Dedicated Client Operation Administrator with strong skills in customer service and relationship building. Proven track record in managing schedules and enhancing team collaboration to drive operational efficiency.

Work History

Client Operation Administrator

2 Years
Robert Beauduy | 08.2024 - Current
  • Managed scheduling and calendar appointments for executive team, ensuring optimal time management.
  • Handled correspondence and communications with clients, fostering positive relationships and professional interactions.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

License Massage Therapist

2 Months
MASSAGE LUXE (Julie Meadows) | 09.2024 - 11.2024
  • Delivered personalized massage therapy sessions tailored to individual client needs.
  • Utilized various massage techniques, including Swedish and deep tissue, to alleviate client discomfort.
  • Maintained accurate client records, ensuring confidentiality and adherence to health regulations.
  • Collaborated with team members to enhance service offerings and improve overall client satisfaction.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Performed aroma therapies and specialized relaxation techniques.
  • Prepared oils and lotions for massages.
  • Educated clients on benefits of massage and recommended home care techniques.

Education

Bachelor of Science - Alternative Medicine

Everglades University | Boca Raton, FL | 12-2018

License Massage Theapist

Cortiva Institute (Florida College Of Natural Health) | Pompano Beach, FL | 02-1997
  • Ranked in Top 3% of class

Skills

Customer service
Data entry (limited)
Attention to detail

Timeline

License Massage Therapist

MASSAGE LUXE (Julie Meadows)
09.2024 - 11.2024Read More

Client Operation Administrator

Robert Beauduy
08.2024 - CurrentRead More

Everglades University

Bachelor of Science from Alternative Medicine
Read More

Cortiva Institute (Florida College Of Natural Health)

License Massage Theapist
Read More

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Joanne Garland