Joanne Georgiou
Middletown
Summary
Seasoned fine dining server with vast knowledge of high-end food, wine and spirits. Brings skillset in providing top-notch customer service, fostering loyal clientele and maintaining a pristine dining environment. Highlights include effective communication skills, ability to multitask under pressure and strong teamwork ethic. Prior roles have benefited from quick problem-solving abilities and keen eye for detail, resulting in enhanced guest satisfaction.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Fine Dining Server
The Rum Runner
Rumson
05.2022 - Current
- Managed multiple large party tables efficiently while maintaining an attentive and unobtrusive service.
- Addressed and resolved customer complaints with professionalism and patience.
- Consistently upsold cocktails, wine bottles and menu items to increase sales and check averages while enhancing guest experiences.
- Strong knowledge of cocktails, liquors, and wine with experience in proper wine service and pairing recommendations.
- Provided exceptional service to guests in a high-end dining environment.
- POS
- Utilized POS systems for order entry and processing with precision.
- Assisted with training new servers on restaurant policies and procedures.
Banquet Server
The Gramercy At Lakeside Manor
Hazlet
01.2019 - 12.2022
- Served food and beverages to guests with attention to presentation and service standards.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Certification Of Diagnostic Sonography - Diagnostic Medical Sonography
Medical Career Institute
Eatontown, NJ 09.2024 - 03.2025
ServSafe Certification - ServSafe
ServSafe
03.2024 - 03.2025
Skills
- Cocktail knowledge
- Wine pairing
- Wine service
- Thrive under pressure
- POS operation
- Table management
- Customer satisfaction
- Attentive service
- Conflict resolution
- Effective communication
- Team collaboration
- Training new staff
- Time management
- Detail orientation
- Food allergy awareness
- Upscale dining expertise
- Cash handling proficiency
- Upselling skills
- Patience and empathy
- Adaptive learning
Timeline
Certification Of Diagnostic Sonography - Diagnostic Medical Sonography
Medical Career Institute
09.2024 - 03.2025
ServSafe Certification - ServSafe
ServSafe
03.2024 - 03.2025
Fine Dining Server
The Rum Runner
05.2022 - Current
Banquet Server
The Gramercy At Lakeside Manor
01.2019 - 12.2022