JoAnne Heiden
Lincoln,NE
Summary
Dedicated professional with a strong background in customer service and community engagement. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to leveraging experience in streamlining operations to contribute to team success.
Overview
28
28
years of professional experience
Work History
Farm Operations and Market Manager
Big Tropical Farm
Mountain View, Hawaii
01.2015 - 01.2024
- Streamlined farm operations by implementing organizational systems and practices.
- Focused on egg production while marketing and selling vegetables at local markets.
- Built customer relationships, strengthening community connections and loyalty.
Teacher Assistant
The Goddard School of Parker
Parker, CO
01.2014 - 01.2015
- Supported lead teachers in planning and executing engaging daily activities, enhancing children's learning experiences.
- Partnered with staff and parents to promote children's educational and social development, fostering a collaborative learning environment.
- Maintained a safe, engaging, and clean environment for children, ensuring their well-being and development.
Babysitter
Private Families
Parker, CO
01.2010 - 01.2014
- Provided childcare for two families, managing schedules for twin eight-year-old girls and twin infant boys to ensure timely and organized daily routines.
- Coordinated transportation to activities, prepared nutritious meals, assisted with homework, and organized engaging recreational activities to promote development and well-being.
- Maintained clean and organized home environment, prioritizing children’s safety and happiness to create a supportive atmosphere.
Teacher Assistant
Asbury United Methodist Church
Lafayette, LA
01.2000 - 01.2004
- Assisted lead teachers in instructing and supervising children aged two years, contributing to a safe and engaging learning environment.
- Facilitated crafts, lesson preparation, snacks, and potty training, enhancing children's developmental experiences.
- Coordinated administrative tasks including copying, filing, and distributing educational materials, ensuring efficient classroom operations.
Waitress/Hostess/Trainer
Perkins
Lincoln, NE
01.1996 - 01.1997
- Delivered exceptional dining experiences by providing attentive and friendly customer service.
- Trained new employees on customer service protocols and operational tasks to ensure consistent service quality.
- Processed cash and card transactions accurately, maintaining a smooth checkout experience.
Education
Psychology
University of Nebraska
Lincoln, NEEarly Adult Education
University of Louisiana at Lafayette
Lafayette, LASkills
- Food Safety
- Operational Efficiency
- Change management
- Market analysis
- Customer relationship management
- Strategic planning
- Crop management
- Agricultural Innovations
- Team Leadership
References
Available upon request.
Timeline
Farm Operations and Market Manager
Big Tropical Farm
01.2015 - 01.2024
Teacher Assistant
The Goddard School of Parker
01.2014 - 01.2015
Babysitter
Private Families
01.2010 - 01.2014
Teacher Assistant
Asbury United Methodist Church
01.2000 - 01.2004
Waitress/Hostess/Trainer
Perkins
01.1996 - 01.1997
Psychology
University of Nebraska
Early Adult Education
University of Louisiana at Lafayette