Joanne Jean-Pierre
Woodstock,GA
Summary
Experienced in customer service and inventory management, demonstrating a strong ability to ensure customer satisfaction through effective communication and problem resolution. Motivated sales associate with 6+ years experience. Energetic, passionate and dependable with excellent customer service skills.
Overview
11
11
years of professional experience
Work History
Supervisor
Walmart
Alpharetta , Georgia
01.2019 - Current
- Ensures customers satisfaction
- Monitor all aspects of inventory
- Assist and supervise sales associates
- Organize floor displays and maintain the presence to satisfy customer needs
- Train and coach new and existing employees
- Evaluate daily employee performance and allocate different responsibilities when needed
- Handles customer complaints, authorized returns, exchanges and refunds
Support Manager
Walmart
Cumming, Georgia
02.2017 - 01.2019
- Ensure customer satisfaction by answering questions and assisting in finding items
- Responsible for merchandise availability, stocking and display
- Process sales and transactions
- Work with fellow associates to meet the company’s sales goals
Stocker
Walmart
Cumming , GA
01.2016 - 02.2017
- Stock different items and products on the shelf
- Set up displays and responsible in keeping the store clean and presentable
- Assist customers in finding items
- Inventory control
- Ensure items are priced correctly
- Monitor and mark sale items
- Replace and restock damage items
- Work with fellow associates to meet sales goals
Sales Associate
Fort Gordon Main Exchange
Augusta, GA
01.2014 - 12.2015
- Manage a full range of customer service responsibilities
- Monitoring inventory
- Processing sales and coordinating accounts
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer service
- Sales management
- Inventory control
- Leadership and teamwork
- Willing to learn, ability to work under pressure
Timeline
Supervisor
Walmart
01.2019 - Current
Support Manager
Walmart
02.2017 - 01.2019
Stocker
Walmart
01.2016 - 02.2017
Sales Associate
Fort Gordon Main Exchange
01.2014 - 12.2015
Associate of Science - Business Administration And Management
Southern New Hampshire University