Joanne Konz
Oshkosh,WI
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Office Manager
Farmers Insurance Agency
08.2016 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Debt Collector Agent
Parallon
01.2015 - 06.2016
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Collected on delinquent accounts to reduce overdue balances.
Debt Collector Agent
DCM Services LLC
05.2013 - 12.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Achieved performance goals on consistent basis.
Education
Associate of Science -
WITC
Rice Lake, WI05.1991
Skills
- Data Entry
- Team Supervision
- Employee Supervision
- Operations Management
- Outbound Calling
- Account Review
- Collections
- Call Center Experience
Timeline
Office Manager
Farmers Insurance Agency
08.2016 - 09.2019
Debt Collector Agent
Parallon
01.2015 - 06.2016
Debt Collector Agent
DCM Services LLC
05.2013 - 12.2014
Associate of Science -
WITC
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