Joanne Britney Macias Vences
Chicago,IL
Summary
Dynamic professional with a strong background in customer service and leadership, honed at Red Lobster. Bilingual in English and Spanish, I excel in fostering teamwork and enhancing guest experiences. Recognized for increasing repeat business through personalized service and adeptly managing high-pressure situations while maintaining a supportive environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Red Lobster
Chicago, IL
02.2024 - Current
- Facilitated effective communication among team members to maintain seamless service.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed waitlist during peak hours to optimize guest seating.
- Handled guest complaints with professionalism, ensuring issues were addressed effectively.
- Increased repeat business by recalling guest preferences and tailoring experiences.
Youth Program Assistant
Boys and Girls Club
Chicago, IL
09.2023 - 12.2023
- Managed children's activities in an after-school program.
- Facilitated daily routines, meal preparation, and activity coordination.
- Fostered trust among children, staff, and parents through positive interactions.
- Maintained a structured and supportive atmosphere.
- Managed organizational changes, maintaining high levels of employee morale.
- Enhanced workforce stability through development and execution of extensive training initiatives
Co-Facilitator
Praxis Institute
Chicago, IL
06.2022 - 08.2023
- Able to lead engaging activities that support both mental and physical well-being.
- Adapted care strategies to address unique individual requirements.
- Experience facilitating group conversations to encourage emotional support and meaningful dialogue.
- Creates safe, welcoming environments that promote self-worth, calmness, and teamwork
- Provides bilingual support in both English and Spanish with cultural sensitivity.
Education
Theodore Roosevelt High School
Chicago, IL06.2025
Skills
- Leadership
- Customer service
- Bilingual- English & Spanish
- Ability to lead engaging wellness activities
- Team Collaboration
- Responsibility
Timeline
Restaurant Hostess
Red Lobster
02.2024 - Current
Youth Program Assistant
Boys and Girls Club
09.2023 - 12.2023
Co-Facilitator
Praxis Institute
06.2022 - 08.2023
Theodore Roosevelt High School