Audrey Thomas
Cincinnati,OH
Summary
A friendly and dependable sophomore nursing major at Miami University, with four years of hostess and carry-out experience at Montgomery Inn. Strong in customer service, time management, and effective communication, with a track record of creating a warm and organized front-of-house experience. Known for leadership, problem-solving, and training new staff to ensure smooth and efficient operations. Brings a flexible schedule, a positive attitude, and a commitment to delivering excellent guest experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Montgomery Inn
Cincinnati, Ohio
10.2021 - Current
- Assisted in training new host staff on reservation systems and guest interaction protocols.
- Welcomed guests with a warm demeanor, setting a positive tone for their dining experience.
- Ensured cleanliness and organization of host station to create a welcoming environment.
- Trained staff on effective guest reception techniques and customer service standards.
- Maintained knowledge of menu items to provide accurate information to guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored waitlist and reservation status to ensure accurate seating arrangements.
- Understand the layout and table numbers for the restaurant to be better prepared for seating guests.
- Assisted customers with menu items, answered questions, and made recommendations when asked.
Education
Nursing
Miami University
Oxford, Ohio, OH05-2028
High School Diploma -
Sycamore High School
Cincinnati, OH05-2024
Skills
- Time management
- Customer service
- Problem Solving
- Effective communication
- Leadership
- Organization
- Critical thinking
- Conflict resolution
Accomplishments
- Assistant Editor-in-Chief and Editor-in-Chief of my high school's yearbook
- Member of National Honors Society throughout high school
- Team captain of my high school volleyball and softball team
- Team captain of my club volleyball team
- Member of Zeta Tau Alpha, Beta Delta Chapter, Miami University
- Zeta Tau Alpha's Greek Philanthropy Chair
- Member of the Miami Wellness Society
Timeline
Restaurant Hostess
Montgomery Inn
10.2021 - Current
Nursing
Miami University
High School Diploma -
Sycamore High School