Summary
Overview
Work History
Education
Skills
Timeline
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JoAnne Marriam

Hinckley,IL

Summary

Dynamic customer service professional with experience at Dyson Technologies, adept at resolving complaints and enhancing customer satisfaction. Skilled in data entry and active listening, I consistently deliver high-quality support while fostering strong customer relations. Proven ability to handle complex issues efficiently, ensuring loyalty and trust among clients.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Dyson Technologies
07.2017 - 04.2023
  • Assisted customers with inquiries, providing accurate information and support.
  • Utilized customer service software to log interactions and track issues.
  • Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
  • Learned company policies and procedures to deliver consistent service quality.

School Bus Drover

First Student Transportation
08.2012 - 07.2017
  • Operated school bus safely, ensuring timely transportation for students to and from school.
  • Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
  • Monitored student behavior during transit, promoting a safe and respectful environment.
  • Assisted with route planning, optimizing travel times and improving efficiency.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Education

High School Diploma -

Waubonsee Community College
Sugar Grove, IL
01-1982

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations

Timeline

Customer Service Representative

Dyson Technologies
07.2017 - 04.2023

School Bus Drover

First Student Transportation
08.2012 - 07.2017

High School Diploma -

Waubonsee Community College

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JoAnne Marriam