Joanne McCabe
Albuquerque,NM
Summary
Manager Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Intelicare llc
Albuquerque, NM
02.2023 - Current
- For Client I give her assistance In Hygiene & Grooming, Bowel and Bladder, Meal Preparation, Household/ Support Services, Mobility Assistance.
Assistant Manager
Palo Alto Pizza Hut
Rio Rancho, NM
12.2020 - 08.2023
- Maintained cost of sales, cost of labor schedules, hiring daily customer service and cash control
General Manager
Palo Alto aka Pizza Hut
Bernalillo, NM
07.2016 - 01.2022
- Maintained cost of sales, cost of labor schedules, hiring daily customer service and cash control
Customer Service Representative
S&P Data, LLC
Rio Rancho, NM
12.2016 - 05.2017
- Department I work in is called Health Check outbound calls to ADT customers
- I calling customers verifying that customers have no questions or concerns about their systems and verify all information on their accounts
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cook/Cashier/Server
Eym. Pizza Hut of Indianan
Indiana
05.2014 - 09.2015
- Cooked pizzas and did revenue prep for morning and evenings
- Also was a server in Mornings and evenings
- Then trained for shift lead.
Groom
EymRenpher Stable
Grantville, PA
12.2011 - 02.2014
- I was in a high paced job which I got horses ready for training in the morning and clean stalls before they came back and have my next horse ready
- Night of racing made sure horse stall was done water buckets cleaned and brushed them for racing and walking them up for their race.
Security Officer
Hollywood Casino Penn National Race Course
Grantville, PA
09.2010 - 09.2011
- I escorted Supervisors from Poker room so they may change their cash from register to poker chips
- Also brought secured cases of Poker chips to all gaming tables
- Also at different door entries we as officers made sure no under aged kids came in or any patrons who apparently seem to be drunk not let them in
- We would also escort cage personal from their vault to all ticket machine either to refill or fix.
Tax Preparer
Jackson Hewitt
Lebanon, PA
01.2010 - 04.2011
- Prepared tax returns for clients and answered all questions pertaining to their return
- Provided information on our products and how they would benefit them
- Worked in command center answering phones and providing information for clients asking about return.
Tax Preparer
Jackson Hewitt
Rio Rancho, NM
12.2008 - 04.2009
- My job was to prepare tax returns for returning clients and for new clients Give them information on our products and service that would better meet their needs
- Also running the office and maintaining good client ethics with the clients
- Making them feel trust worthy of our efforts to meet their needs
Call Center Customer Service Representative
Victoria Secret
Rio Rancho, NM
04.2007 - 04.2008
- I answered calls pertaining to sales, I would take the customers orders and up sell and persuade them to either get another item that would match what they have ordered
- Up sell our credit card and give them the benefits of the card
- Also if they were looking for a certain item I would look for them.
General Manager
Palo Alto INC aka Pizza hut
Bernalillo, NM
05.2004 - 12.2007
- I was to maintain cost of labor cost of inventory and maintain cash audits I achieved getting my food handlers card certified as Assistant Manager
- I was to maintain a healthy environment for customers and employees by meeting restaurants standards every day, also maintain cash deposits every day
- Also delivery champs on a daily basis which is keeping store clean hospitality, maintenance, productivity, and speed of service my next achievement was getting promoted to General Manager
Target Team Member
Target
Rio Rancho, NM
03.2001 - 12.2003
- I was to unload trucks and put boxes on pallets and to deliver them to the right departments and put merchandise on shelves
- Then worked on product that was not put away from the night before
- On sales floor made departments look clean by putting discarded merchandise back on shelves
- Helped guests find items that they could not find also worked in dressing room helping customers and answering phones
- Also was cashier basically cashing out customers and maintaining register area and keeping it clean
Cashier and Front Door Greeter
Wal-Mart
Albuquerque, NM
08.1997 - 02.2001
- In this Job I was to greet customers and give location of where items could be located if asked
- As a cashier rang up customers and made sure area was clean and brought any items back to Customer Service in the correct baskets for each department
- Also kept area of register clean
Tax Preparer
Jackson Hewitt
Rio Rancho, NM
12.1998 - 04.1999
- My job was to prepare tax returns for returning clients and for new clients Give them information on our products and service that would better meet their needs
- Also running the office and maintaining good client ethics with the clients
- Making them feel trust worthy of our efforts to meet their needs
Tax Preparer
JACKSON HEWITT TAX SERVICE
Rio Rancho, NM
12.1997 - 04.1998
- My job was to prepare tax returns for returning clients and for new clients Give them information on our products and service that would better meet their needs
- Also running the office and maintaining good client ethics with the clients
- Making them feel trust worthy of our efforts to meet their needs
Education
Bachelor of Arts - Accounting And Finance
University of Phoenix Online
Phoenix, AZ Online05.2010
Skills
- I Know Microsoft office (4 years)
- While in school learned Microsoft Office learning how they can help in furthering my education on job training (4 years)
- Compassionate client care
- Toileting assistance
- Meal Preparation
- Client Transportation
- Medication Management
- Personal Hygiene Assistance
- Emotional Support
- Light Housekeeping
- Compassionate Care
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Certification
- Serve safe food handlers Certificate
- Associate degree business accounting
Timeline
Personal Caregiver
Intelicare llc
02.2023 - Current
Assistant Manager
Palo Alto Pizza Hut
12.2020 - 08.2023
Customer Service Representative
S&P Data, LLC
12.2016 - 05.2017
General Manager
Palo Alto aka Pizza Hut
07.2016 - 01.2022
Cook/Cashier/Server
Eym. Pizza Hut of Indianan
05.2014 - 09.2015
Groom
EymRenpher Stable
12.2011 - 02.2014
Security Officer
Hollywood Casino Penn National Race Course
09.2010 - 09.2011
Tax Preparer
Jackson Hewitt
01.2010 - 04.2011
Tax Preparer
Jackson Hewitt
12.2008 - 04.2009
Call Center Customer Service Representative
Victoria Secret
04.2007 - 04.2008
General Manager
Palo Alto INC aka Pizza hut
05.2004 - 12.2007
Target Team Member
Target
03.2001 - 12.2003
Tax Preparer
Jackson Hewitt
12.1998 - 04.1999
Tax Preparer
JACKSON HEWITT TAX SERVICE
12.1997 - 04.1998
Cashier and Front Door Greeter
Wal-Mart
08.1997 - 02.2001
Bachelor of Arts - Accounting And Finance
University of Phoenix Online
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