Joanne McCarthy

Recruit, hire and train team of automotive salespeople and BDC agents to maximize sales while maintaining superior level of customer satisfaction.

Adept in deal progression from desking to acquiring fuding approval and funding completion.

Maximize PVR for all brands while maintaining 100% F&I compliance.

Team member #1 volume VW in area and Northeast region in both 2021 and 2022.

Was tasked with new start up of new Bintelli low speed vehicle division (LSV), including ordering inventory, training sales and service staff regarding product, sourcing new funding sources and after market warranty companies, coordinating customer deliveries across multiple states. Processing manufacture and after market warranties for LSV.

Was the #1 volume Bintelli LSV dealership in the country during our first year.

Established BDC department, wrote and implemented policy. Recruit and train BDC staff, created email templates and scripts to maximize staff performance.

Daily review of brand metrics, and updated pricing through auto buyer affiliates.

Oversaw BDC department and sales floor staff, provided pricing, current advertising and applicable rebates and incentives.

Coordinated with social media rep, created videos and spots to increase store profile and brand awareness.

Reached out to potential customers via telephone, email, and in-person inquiries.

Maximized profitability by negotiating and structuring optimal automotive financing deals.

Streamlined loan approval processes for enhanced customer experience and faster turnaround times.

Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.

Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.

Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Established long-term relationships with clients, resulting in repeat business and increased referral rates.

Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.

Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.

Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.

Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.

Increased dealership revenue through effective negotiation and closing techniques.

Developed strong relationships with customers for repeat business and referrals.

Delivered exceptional customer service, addressing concerns and resolving issues promptly.

Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.