Joanne Michel
Brooklyn ,NY
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Seeking to utilize abilities to effectively contribute to company's success. Known for hardworking nature and ability to support achievement of organizational goals. Confident in ability to make positive impact in role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Shake Shack
04.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Home Health Aide
Marks Home Care
12.2024 - 04.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Sales Representative
Trade Show Travels
07.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Food Service Worker
Shake shack
10.2021 - 07.2024
- Trained and supervised new employees on operation of assigned stations within the kitchen area.
- Used spreadsheets and other documents to record and track quantities of food used, sold and thrown away.
- Handled cashier duties, maintaining accuracy of monies received and or exchanged.
Waitress/Server (Summer Job)
Sage Fine Dining
06.2018 - 01.2022
- Liaised with the restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
- Memorized menu to help diners make informed meal choices.
- Attending a company and restaurant required training and meetings, improving skills.
Education
High School Diploma - undefined
Neptune High School
Neptune, New Jersey06.2022
Diploma - Cosmetology
Monmouth Vocational School
Neptune City, NJ06.2022
Skills
- Quality Control
- Hospital Standards
- Patient Care
- Fast-Paced Environment
- Team Oriented
- Work Assignments
- Schedule Management
- Rotation Procedures
- Proper Storage Procedures
- Working Quickly
LANGUAGES
Haitian Creole (primary language)
English (secondary language)
Awards
High school diploma, Vocational school diploma, High Honor Roll, Honor Roll & more
Extracurricular Activities
Vocational School Track
Certification
STEPFUL MEDICAL PROGRAM
- Clinical Medical Assistant
- 180 Didactic Hours
ADDITIONAL INFORMATION
- Bilingual
- NSO Trainer (New Store Opening Trainer)
Timeline
Supervisor
Shake Shack
04.2025 - Current
Home Health Aide
Marks Home Care
12.2024 - 04.2025
Sales Representative
Trade Show Travels
07.2024 - 08.2024
Food Service Worker
Shake shack
10.2021 - 07.2024
Waitress/Server (Summer Job)
Sage Fine Dining
06.2018 - 01.2022
High School Diploma - undefined
Neptune High School
Diploma - Cosmetology
Monmouth Vocational School