Joanne Mickol

• Upheld confidentiality requirements and regulatory compliance guidelines.
• Worked with patients to schedule tests and procedures.
• Delivered excellent patient experiences and direct care.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Organized patient records and database to facilitate information storage and retrieval.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Responded to inquiries by directing calls to appropriate personnel.
• Answered incoming calls, scheduled appointments and filed medical records.
• Followed document protocols to safeguard confidentiality of patient records.
• Engaged with patients to provide critical information.
• Resolved customer complaints using established follow-up procedures.
• Facilitated communication between patients and various departments and staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.

Customizing game plans with individual students targeting successful outcomes.

Managing information between students, educators and administrators.

Developing processes to streamline and enhance efficiencies within the school system.

Proactively anticipate problems in order to create effective solutions and maintain order.

• Created and implemented tracking systems to monitor progress and meet deadlines.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.

Customer Service-

Interfacing directly with customers while representing the Heinen's brand with clear and consistent communication.

Cash Office-

Balancing revenue in the Payroll and Administration Office. Administrating Kronos Time and Attendance System.

Tracking Department transfers internally using proprietary data entry systems.

Cashier-Grocery-Bakery

Assisting customers throughout the store to insure the best possible experience.