Joanne Nasta
Chelsea,MA
Summary
Veteran Information Technologist - Program and Project Management over site.
Proven success in the Financial and Healthcare verticals with emphasis on: Business Intelligence (BI), Strategic Planning, Operational Data Effectiveness, Project / Program Oversight Management, Communications Strategies, Clinical Practice Transformation, Business Process Redesign, Application Implementations Technical Refreshes, Production Support and Disaster Recovery. Certified Project Manager – Scrum Certified.
Successfully managed budgets greater than 10M. Skilled in negotiation, applying analytic ability when problem solving, conflict resolution and creating new opportunities, while effectively translating IT specifications to non-IT roles. Effective development and design of new business rules and scalable technical solutions. Successful execution of mandated business and system changes. Lead planning and coordination with cross-functional teams, including software engineers, operations, business stakeholders, enterprise security and identity management teams to ensure successful project delivery.
How do I do this? Here's how:
- Development of comprehensive project plans, including timelines, milestones and resource allocation.
- Coordinating with stakeholders to identify project goals, requirements and deliverables
- Breaking down projects into management task sets and distribute among team members
- Monitoring project progress, identify risks and proactively address potential roadblocks
- Regularly communicating project status updates to stakeholders and team members utilizing precise and clear approaches appropriate to the level of leadership being addressed
- Where necessary, conducting analyses, needs assessments and cost/benefit assessments and opportunities
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior IT Program – Solution Lead
AllianceRx – Walgreens Pharmacy
09.2022 - 06.2023
- Drove 340B TPA Model Program
- Driving an effort and new rules-based engine that allows for improved 340B claim capture/conversion, and unique product/program offerings to meet the needs of Covered Entities (CE)
- 340B Virtual Inventory - ABC Enhancement
- Leading an effort to create a "Bill To Credit To" method with pharma companies
- This project will allow 340B and Oracle partners to send a 340B product return for credit order (EDI 812) for inventory at the specialty pharmacy location
- This would be an enhancement to our ordering process with pharma companies
- The benefits of the proposed solution include: More expedient replenishment requests
- Better managed inventory liability for pharmacy
- Efficient return process with cost-saving potential
- Operations Self-Serve Platform
- Driving an effort to establish an Enterprise Self-Serve platform for Operational data, which would help the teams leverage the data for optimizing day-to-day service levels and workforce allocations and developing robust performance tracking
- S360 Survey Enhancements
- This project intends to ensure that PCAs are presented with the right questions at the right frequency to meet our obligations and properly manage and empower our patients
- The Objective is to optimize our current survey process by streamlining the questions we ask and when and where best to ask them so as not to compromise clinical quality.
Senior IT PM – Solution Lead
Southcoast Health
Fairhaven, MA
12.2021 - 09.2022
- Responsible for managing the Digital Health Services Project Portfolio
- Prioritized Projects designed to maximize the value of the portfolio and optimize the financial health of Southcoast Health
- Leading the development of a 3-year Technology Roadmap for the CIO
- Leading Implementation of Vocera Panic Button Solutions for 3 locations and 6 departments
- Leading Implementation the Stealthbits cybersecurity solution for over 4500 users
- Leading CrowdStrike Cloud-Delivered Endpoint Protection Platform implementation for over 1300 workstations and 1900 servers
- Leading OS Upgrade Program for over 775 Servers
- Leading Implementation of a Telehealth Behavioral Health Solution
- Managing a Medical Record Archiving effort of over 1M records
- Managing Disaster Recovery Strategy which impacts Medical Record Applications, Servers and DBs.
Volunteer / Management Consultant
Chelsea Salvation Army Food Bank
07.2020 - 05.2021
- Fully Managed all Operations While Leadership was Overseas
- Including all End to End Supply Chain Operations
- Assisted where needed.
Senior IT Program – Solution Lead
Wellpath
Nashville, TN
09.2019 - 04.2020
- Massachusetts Prison Medication Addiction Treatment Program (Contract ended due to Covid)
- Implemented and Managed a House of Correction Medication Addiction Treatment (MAT)
- Drove Wellpath Program Oversight by keeping the program on the critical path and within the timelines and budget
- Drove all IT Deliverables thru fruition
- Drove Medical Device Acquisition and Installation for the MAT Clinic
- Drove Program Success Criteria and the Definition of Done
- Managed Vendor Relationships to make sure we did not experience any Scope Creep or Budget Overruns
- Provided Audit and Control Monitoring of an Electronic Health Record Implementation and Data Migration of over 5000 records
- Lead Joint Commission Audit Efforts for a 250 bed State Hospital.
Solution Lead, Senior IT Program and Project Manager
Iron Mountain
Boston, MA
04.2019 - 07.2019
- Drove and Managed a Statement of Work Effort
- Lead Team that Identified Program Success Criteria
- Managed the vendor relationship.
Solution Lead, Senior IT Program and Project Manager
Santander Bank
Boston, MA
06.2017 - 08.2018
- Managing multiple vendors, established governance and contract adherence
- Drove efforts that surpassed the in-place Encryption, Disaster Recovery Standards and Playbooks on all efforts
- Solution Lead driving IT services to design and implement Best in Class Identity Management (IAM), Network and Application Security and deliver a cross entity end user platform for over 12,000 End Users – SharePoint
- Responsible for managing a team of 47 active members, including Network Security
- Managed multiple work streams and comprising of on, near and offshore technical teams
- Migration to Cloud
- Assured program and team success by leading teams to understand the problem being solved, options, dependencies, and constraints
- Drove and designed pilot and training program
- Developed and implemented best in class technical and User Acceptance Testing, Disaster Recover and hand-off to Operations
- Drove and lead multiple Technical Hardening Team teams that implemented new security measures, identity management, improved on the in-place Disaster Recovery and Operations Protocols of 100s of databases and servers surpassing Federal and Corporate Security Compliance Mandates, Corporate Disaster Recovery Protocols
- Created and delivered Disaster Recovery and Security Operations incident response (assessment – post implementation monitoring) including Operations and Corporate Security Sign Off
- Lead the Build, Security Monitoring and Disaster Recovery solutions that support infrastructure and applications leveraging internal resources and 3rd parties – Surpassing Federal Guidelines.
Senior IT Project/Program Manager
DentaQuest (DQ)
Boston, MA
12.2014 - 12.2015
- Managing multiple vendors while coordinating IT Services to deliver a Data Center Migration (450+ servers, 250+ Applications in multiple locations
- Developed and implemented Kaizen, Best in Class Technical and User Acceptance Testing with improved Change Management Disaster Recovery and Operational Protocols with Best-in-Class Identity Management (IAM)
- Managed multiple work streams and technical teams
- Drove and delivered a new Citrix Farm: architecture design, integration thru Disaster Recovery and Operations Hand-off
- Leading and leveraging cross-functional technical teams and vendors
- Ensured that new Security Measures, Identity Management, ITIL Change Management Standards and Protocols were executed and in place to ensure that each infrastructure change followed and passed DentaQuest’s Change Management process and were approved before implementation
- Including enterprise change management and operations knowledge transfer and training from the vendors to the applicable DQ technical and business teams
- Implemented, drove Kaizened ITIL Change Management procedures and approvals were in place for the delivery of Enterprise Hosted, and Cloud Applications for over 5k users: Microsoft Office 365, Outlook, and SharePoint Migrations
- ITIL ServiceNow Implementations
- Provided project leadership for the overall ServiceNow implementation, managing both vendor and cross functional teams
- Responsible for driving and managing both business and technical teams to deliver the ServiceNow platform - support solutions as related to ITSM modules
- Managed complex migrations and integrations, including but not limited to Data Clean Up efforts, Testing, Disaster Recovery and Operationalization as part of the Data Center Migration Initiative
- Managed and drove a massive asset discovery effort, as required to implement the ServiceNow Asset Management Module
- Assessed impact of scope changes, issues and risks to project work Identified issues that lead to process improvement and implement solutions
- Lead and managed business partner requirements and expectations; including stakeholders and sponsor communications, gaining agreement and resolution for all issues and risks
- Drove 2015 Healthcare Reform Efforts – Massachusetts Healthcare Connector efforts - Agile Scrum
- Technical Lead and DentaQuest liaison to the Commonwealth of Massachusetts and CMS
- Managed multidisciplinary teams, IT and Business.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Skills
- Experienced and Accomplished IT Project and Program Manager
- Reporting Status directly to C Suite, Senior IT and Business Leadership
- Detailed Oriented
- Risk Solver
- Crests Collaborative Teams
- Business Intelligence (BI)
- Predictive Modeling
- Data Analytics
- Technical Implementations, Integrations, Migrations, Upgrades and Release Planning
- Networks
- Security
- Disaster Recovery
- Program / Project Over Site
- SDLC and ITIL Standards
- Strategic Planning
- Risk Mitigation
- Contingency Planning
- Enterprise, Platform and System Architecture
- Cloud and Hosted Solutions
- Identity and Access Management (IAM)
- Protocol and Policy
- Audit and Controls
- Procurement
- Vendor Governance and Management – Offshore
- Application Implementations, Upgrades and Migrations
- Application Development
- Data Center
- Data Warehouse
- Electronic Health Records
- 340B
Affiliations
- Volunteer Greater Boston Food Bank and the Chelsea Food Bank
- Member of the Microsoft Project Users Group (MPUG)
- PMI
- Former Board Member of the Boston Artist’s Foundation
Certification
- Agile Certification – Scrum.org
- Project Management - Project Management Academy
Timeline
Senior IT Program – Solution Lead
AllianceRx – Walgreens Pharmacy
09.2022 - 06.2023
Senior IT PM – Solution Lead
Southcoast Health
12.2021 - 09.2022
Volunteer / Management Consultant
Chelsea Salvation Army Food Bank
07.2020 - 05.2021
Senior IT Program – Solution Lead
Wellpath
09.2019 - 04.2020
Solution Lead, Senior IT Program and Project Manager
Iron Mountain
04.2019 - 07.2019
Solution Lead, Senior IT Program and Project Manager
Santander Bank
06.2017 - 08.2018
Senior IT Project/Program Manager
DentaQuest (DQ)
12.2014 - 12.2015
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