JOANNE NIEVES
Clermont
Summary
Licensed Florida 2-15 Health & Life Insurance Agent with over a decade of experience dedicated to assisting individuals and families in navigating health insurance enrollment, ACA Marketplace plans, Medicare coverage, policy renewals, and member support. Strong background in client relationship management, healthcare navigation, eligibility verification, and compliance, ensuring tailored guidance during critical Open Enrollment Periods (OEP) and informed plan selection. As a Licensed Nursing Assistant with Intensive Care Unit (ICU) experience, offers a unique perspective on healthcare delivery and insurance operations. Recognized as an Outstanding ACA Producer in both 2023 and 2024, with bilingual proficiency in English and Spanish to effectively serve diverse clientele.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursing Assistant – Intensive Care Unit (ICU)
South Lake Hospital | Orlando Health
Clermont, Florida
06.2025 - Current
- Provide direct patient care and support nursing staff in a high-acuity Intensive Care Unit environment.
- Monitor patient conditions and communicate significant changes to nurses and healthcare providers.
- Assist patients with activities of daily living while maintaining safety, dignity, and comfort.
- Obtain and document vital signs and other patient information accurately and timely.
- Collaborate with multidisciplinary healthcare teams to support quality patient outcomes.
Licensed Health Insurance Broker & Medicare Enrollment Specialist
The Health Insurance Store
Kissimmee, Florida
01.2016 - Current
- Assist individuals and families in selecting health insurance plans that align with their healthcare needs and financial goals.
- Educate clients regarding ACA Marketplace plans, Medicare options, eligibility requirements, enrollment processes, provider networks, and prescription coverage.
- Manage annual policy renewals and retention activities during Open Enrollment Periods (OEP).
- Conduct plan reviews and assist members with coverage changes, renewals, and enrollment decisions.
- Serve as liaison between insurance carriers and clients to resolve coverage, billing, eligibility, and service-related concerns.
- Maintain compliance with federal and state insurance regulations.
- Build and maintain long-term client relationships through exceptional customer service and ongoing support.
- Consistently recognized for outstanding production and client satisfaction.
Nursing Assistant – Neonatal Intensive Care Unit (NICU)
Winnie Palmer Hospital for Women & Babies | Orlando Health
Orlando, Florida
08.2019 - 05.2022
- Assisted nursing staff in providing care to neonatal intensive care patients.
- Monitored and documented patient conditions, intake and output, vital signs, and behavioral observations.
- Maintained safe, clean, and organized patient care environments.
- Provided compassionate support to patients’ families and caregivers.
- Collaborated effectively with nurses and healthcare professionals to ensure quality patient care.
Education
Bachelor of Arts (B.A.) - Social Sciences
State University of New York at Binghamton
Nursing Assistant Certification - undefined
Gabriel Health Institute
Skills
- Florida 2-15 Health & Life Insurance License
- Medicare Advantage & Medicare Supplement Plans
- ACA Marketplace Enrollment
- Open Enrollment Period (OEP) Operations
- Policy Renewals & Retention
- Client Education & Support
- Regulatory Compliance
- Customer Relationship Management
- Medical Terminology
- Patient Care Experience
Accomplishments
- Achieved being part of the Applause Center by completing Patient Care Assistance with accuracy and efficiency.
Certification
- Florida 2-15 Health & Life Insurance License (Active)
- Certified Nursing Assistant (CNA) License (Active)
AWARDS & RECOGNITION
Outstanding ACA Producer – 2024, Outstanding ACA Producer – 2023
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Nursing Assistant – Intensive Care Unit (ICU)
South Lake Hospital | Orlando Health
06.2025 - Current
Nursing Assistant – Neonatal Intensive Care Unit (NICU)
Winnie Palmer Hospital for Women & Babies | Orlando Health
08.2019 - 05.2022
Licensed Health Insurance Broker & Medicare Enrollment Specialist
The Health Insurance Store
01.2016 - Current
Nursing Assistant Certification - undefined
Gabriel Health Institute
Bachelor of Arts (B.A.) - Social Sciences
State University of New York at Binghamton