Joanne Reese
Cheverly,MD
Summary
Independent contractor with expertise in package delivery and route optimization. Proven track record of enhancing logistics operations through effective time management and strong customer service. Consistently meets tight deadlines while maintaining high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Senpex Courier
San Jose, California
02.2025 - Current
- Delivered packages across designated routes, improving customer satisfaction through reliability.
- Inspected packages for damage before delivery to customers.
- Used navigation tools to optimize delivery routes and reduce delays.
- Managed time to consistently meet tight delivery schedules, enhancing operational efficiency.
- Ensured on-time delivery of packages to customers, maintaining compliance with company service standards.
Independent Contractor
Frayt
Cincinnati, Ohio
02.2025 - Current
- Delivered packages to residential and commercial locations, enhancing customer satisfaction.
- Planned optimal delivery routes to ensure timely arrival and minimize delays.
- Provided customer service during package deliveries, addressing inquiries and resolving issues.
Customer Service Cashier
Wawa
Capitol Heights, Maryland
05.2018 - 12.2023
- Guided customers in product selection, enhancing their shopping experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Resolved customer complaints by providing timely solutions and support.
- Welcomed customers with friendly service, fostering a positive atmosphere.
- Operated cash registers to process payments for goods and services.
- Processed customer payments efficiently, ensuring accurate and secure transactions.
Assistant
Bill Room
Annapolis, Maryland
01.2017 - 04.2019
- Received and assembled bills from print shop in proper sequence for collating into sets, ensuring timely delivery to House, Senate, and LSB offices as requested.
- Maintained and updated documentation and records to ensure accurate information flow across departments.
- Implemented organizational systems that streamlined office procedures and enhanced overall productivity.
Education
Certificate - Health Profession
Libman Education
Bedford, MA12-2016
GED -
Huntingtown High School
Huntingtown, MD08-2009
Skills
- Delivery management
- Route optimization
- Navigation tools
- Package inspection
- Time management
- Customer service
Endorsements/ Certificates
- Hazmat Endorsement
- TWIC Card
- HIPPA Certificate
- BBP Certificate
Timeline
Independent Contractor
Senpex Courier
02.2025 - Current
Independent Contractor
Frayt
02.2025 - Current
Customer Service Cashier
Wawa
05.2018 - 12.2023
Assistant
Bill Room
01.2017 - 04.2019
Certificate - Health Profession
Libman Education
GED -
Huntingtown High School