Landen Austin
2944 Carpenter Ct Marin,CA
Summary
Proven track record in enhancing customer relationships and streamlining delivery processes as an Independent Contractor for Instacart. Leveraged strong work ethic and customer support expertise to exceed service expectations. Skilled in delivery management and quick learning, consistently achieving high performance ratings through effective route planning and order accuracy. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Instacart
San Francisco, CA
03.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business
- Consulted with customers to assess needs and propose optimal solutions.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Independent Contractor
DoorDash
San Francisco, California
08.2018 - 03.2020
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Mechanic Assistant
John’s Mobile Mechanic
Seaside, CA
06.2015 - 11.2017
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Monitored inventory and reported parts and supply needs for prompt reordering.
- Followed safety protocols when handling hazardous materials to minimize risks.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
Customer Service Associate Cashier
Bagel Bakery
Sand City, California
05.2015 - 04.2016
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Mervyn's
Monterey, CA
10.2009 - 08.2011
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Macy
Monterey, MA
07.2006 - 08.2009
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Marina High School
Marina, CASkills
- Customer Support
- Service Marketing
- Delivery Management
- Quick Learner
- Strong Work Ethic
Timeline
Independent Contractor
Instacart
03.2020 - Current
Independent Contractor
DoorDash
08.2018 - 03.2020
Mechanic Assistant
John’s Mobile Mechanic
06.2015 - 11.2017
Customer Service Associate Cashier
Bagel Bakery
05.2015 - 04.2016
Sales Associate
Mervyn's
10.2009 - 08.2011
Sales Associate
Macy
07.2006 - 08.2009
Marina High School