joanne smith
Wilmington,DE
Summary
Proven cosmetologist with a track record of enhancing client satisfaction and retention through expert time management and exemplary social skills. Increased salon revenue by upselling services and products, while fostering strong client relationships. Skilled in the latest hair care techniques and proficient in referral marketing, contributing to a positive salon reputation.
Overview
5
5
years of professional experience
Work History
Cosmetologist
The Salon by Nicholas Castaldi
Chadds Ford, PA
02.2022 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Created and maintains strong relationships with clients.
Salon Assistant
Maureen’s Hair Salon & Day Spa
Pike Creek, De
07.2019 - 02.2022
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Education
Cosmology License -
Paul Mitchell The School - Delware
Newark, DE06.2022
Skills
- Social skills
- Works great with a team
- Time management
- Referral Marketing
- Customer Service
- Product and service knowledge
- Networking
Timeline
Cosmetologist
The Salon by Nicholas Castaldi
02.2022 - Current
Salon Assistant
Maureen’s Hair Salon & Day Spa
07.2019 - 02.2022
Cosmology License -
Paul Mitchell The School - Delware