Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Solis

Richmond,TX

Summary

Accomplished Customer Resource Specialist at Republic Services, adept in delivering exceptional customer service and fostering loyalty. Proficient in Microsoft Office and project management, with a strong focus on active listening and critical thinking. Successfully resolved 95% of customer inquiries, enhancing satisfaction and retention. Reliable and resourceful team player committed to excellence.

Overview

5
5
years of professional experience

Work History

Customer Resource Speciatist 1

Republic Services
Houston, TX
07.2021 - Current
  • Delivered exceptional customer service through effective communication and problem-solving techniques.
  • Cultivated positive relationships with customers to enhance loyalty and retention.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and repeat business.
  • Processed sales transactions accurately while maintaining compliance with company policies.
  • Truly believe is the 5 r's which are: Responsible, Reliable, Relentiless, Resourceful, Respectful.

Education

Bachelor of Arts -

Joliet Junior College
Joliet, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Can work alone or be a team member
  • Microsoft office , Excel, Word, Powerpoint
  • Project Management certified

Timeline

Customer Resource Speciatist 1

Republic Services
07.2021 - Current

Bachelor of Arts -

Joliet Junior College

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Joanne Solis