Joanne Spoltore
Lindenhurst,NY
Summary
Dedicated professional with extensive experience in customer service and debt collection. Also extensive experience with staff training, cash handling, credit card processing and operational management. Proven ability to enhance service quality and ensure safety compliance while effectively managing operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Manager/Snack Bar Attendant
East Islip Lanes
East Islip
03.2010 - Current
- Supervised daily operations of bowling lanes and facilities to maximize customer satisfaction and operational efficiency.
- Trained new employees on customer service, operational procedures, and cash handling techniques.
- Ensured cleanliness and safety standards throughout bowling center to promote a secure environment.
- Managed daily cash intake by counting registers and tabulating profits accurately.
- Coached employees on effective customer interactions, resulting in improved service quality and customer feedback.
- Assisted customers with menu selections and special requests to improve overall experience.
- Prepared and served snacks promptly in fast-paced environment, ensuring adherence to health guidelines.
- Operated cash register, processed transactions, and balanced cash drawer consistently.
Commercial Recovery Mamager
Williams Charles & Scott ltd
Melville
06.2009 - 03.2026
- Resolved escalated customer disputes over payments or services, ensuring customer satisfaction and retention.
- Negotiated settlements or repayment plans with customers who have delinquent accounts in order to reduce outstanding balances owed.
- Processed payments for outstanding debts by Credit Card-ACH-or Checks
- Communicated recovery progress to clients, ensuring transparency and fostering trust.
- Cultivated relationships with external vendors to enhance debt collection and recovery services.
- Reviewed daily collection activities for accuracy and effectiveness.
- Made calls-sent letters by email and snail mail and sent text messages regarding outstanding debts.
- Recorded new client claims accurately in the system.
Education
High School Diploma -
Valley Stream Central
Valley Stream, NY06-1982
Skills
- Customer service
- Cash handling
- Staff training
- Operational management
- Safety compliance
- Payment processing
- Claims management
- Problem solving
- Opening and closing procedures
Certification
Food Manager's Certificate
Timeline
Shift Manager/Snack Bar Attendant
East Islip Lanes
03.2010 - Current
Commercial Recovery Mamager
Williams Charles & Scott ltd
06.2009 - 03.2026
High School Diploma -
Valley Stream Central