Joanne Steiner
Springfield,MA
Summary
Compassionate licensed clinical social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal, and communication skills.
Overview
23
23
years of professional experience
Work History
Hospice Social Worker
Amedisys Beacon Hospice
07.2012 - Current
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced patient and family understanding of hospice services by providing thorough education and resources.
- Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
Medical Social Worker Discharge Planner
Mercy Hospital
07.2011 - 01.2012
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Medical Social Worker Discharge Planner
Noble Hospital
03.2007 - 01.2011
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Reduced readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
- Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
Nursing Home Social Worker
Governor's Center
05.2001 - 03.2007
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
Education
MSSW - Social Work
University of Connecticut
West Hartford, CT08.1991
Bachelor of Science - Psychology
Springfield College
Springfield, MA05.1983
Associate of Science - Human Services
Springfield Technical Community College
Springfield, MA05.1981
Skills
- End-of-life care
- Family support
- Patient advocacy
- Interdisciplinary collaboration
- Geriatric care
- Resource coordination
- Case management
- Multicultural competence
- Grief counseling
- Psychosocial assessments
Supervisory
Trained new MSWs at current job 2017-2023
Supervised Westfield State University MSW Interns 2007-2022
Facilitated a caregiver support group 2001-2007
Timeline
Hospice Social Worker
Amedisys Beacon Hospice
07.2012 - Current
Medical Social Worker Discharge Planner
Mercy Hospital
07.2011 - 01.2012
Medical Social Worker Discharge Planner
Noble Hospital
03.2007 - 01.2011
Nursing Home Social Worker
Governor's Center
05.2001 - 03.2007
MSSW - Social Work
University of Connecticut
Bachelor of Science - Psychology
Springfield College
Associate of Science - Human Services
Springfield Technical Community College
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