Joanne Walter
Newport,NC
Summary
Caring Homeschool Instructor and Pet Care Provider with over 20 years of experience. Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded education. As a pet care professional I have been awarded 'Star Sitter' status and have a 95% return client rate with the proven ability to work seamlessly with my clients, adapting to changing needs and ensuring optimal results.
Overview
15
15
years of professional experience
Work History
Pet Care Specialist
Self-employeed
06.2018 - Current
- Schedule and meet with first time clients and their pets.
- Provide accurate and flexible availability.
- Accommodate a wide variety of preferences to provide excellent care to each individual pet.
- Keep a fast paced calendar of events for multiple clients at once.
- Discuss client and pet needs for daily care or for the extended time they spend away from their home.
- Ensure the safety and protection of all animals entrusted to me by the client.
- Administer different medicine and/or supplements for each pet as prescribed by the client.
- Give quick response time and constant communication while interacting with client's pets.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Enhanced client retention through the consistent delivery of exceptional customer service to both clients and their pets.
- Scheduled and kept daily commitments to provide requested walks and all special diet requirements.
- Acquired pet owners confidence to make them comfortable while they were away from their pet.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Documented pet care activities, immunizations and treatments delivered.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Enhanced pet health by providing daily exercise, grooming, and proper nutrition.
- Trained, walked and exercised pets of different sizes and temperaments.
Homeschool Instructor & Operator
Self-employeed
08.2009 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Reviewed class and student records to identify improvement opportunities.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Enhanced student critical thinking skills through problem-based learning activities.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Managed the delicate balance of being both a parent and teacher cultivating a lot of patience, open-mindedness and dedication to the success of my children/students.
Retail Sales Representative
Jake's & Co.
08.2022 - 09.2023
- Daily opened store and prepared it for business by unlocking doors for access, placing all appropriate signage, powering on lights and all necessary equipment.
- Provided assistance to additional web based stores and brands managed by the owner.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Generated brand awareness and positive product impressions to increase sales.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Recommended merchandise to customers based on needs and preferences.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Maintained social media platforms for promoting store events, driving increased foot traffic through targeted online engagement.
- Fostered a culture of teamwork among colleagues through open communication channels and collaborative problem solving.
- Folded and arranged merchandise in attractive displays to drive sales.
- Streamlined merchandise restocking processes to ensure consistent availability of popular items on the sales floor.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Biblical Studies
Valor Christian College
Canal Winchester, OH08-1997
High School Diploma -
West Carteret High School
Morehead City, NC06-1995
Skills
- Client Communication
- Customer Service
- Time Management
- Honest and Dependable
- Problem-Solving
- Animal handling expertise
- Pet First Aid Knowledge
- Appointment Scheduling
- Special Needs Care
- Housebreaking support
Timeline
Retail Sales Representative
Jake's & Co.
08.2022 - 09.2023
Pet Care Specialist
Self-employeed
06.2018 - Current
Homeschool Instructor & Operator
Self-employeed
08.2009 - Current
Associate of Arts - Biblical Studies
Valor Christian College
High School Diploma -
West Carteret High School