Joanne Whittaker
Winter Haven
Summary
Dynamic Senior Design Consultant with a proven track record of maximizing space efficiency and delivering service excellence. Expert in 3D model rendering with SketchUp Pro, I've transformed client spaces at ShelfGenie and beyond. Specializing in consultative client interactions, I consistently exceed KPIs, leveraging both hard and soft skills to achieve exceptional customer satisfaction. I have a passion for well-designed kitchen spaces.
Overview
23
23
years of professional experience
Work History
Senior Design Consultant
ShelfGenie
Tampa
05.2023 - Current
- I visit clients in their homes during in-home consultations.
- I provide excellent service and attention to customers when face-to-face or through phone conversations.
- I bond with the homeowner, identifying their needs, frustrations, and dreams, thus creating a positive customer experience.
- I evaluate their kitchen's accessibility, organization, and maximization capacity. (As well as additional areas such as the pantry, the bath, and the laundry rooms.)
- Then, take measurements, and complete a 3-D rendering on SketchUp Pro based on my suggestions.
- Price their solutions using WishMaker.
- I walk them through the entire process, explaining the design reasons, the investment options, the final measurement appointment, the production process, and, finally, the installation process.
Professional Organizer
Self Employed Services
Winter Haven
01.2018 - Current
- Conduct assessments of client spaces, identify areas for improvement, and create solutions to maximize efficiency.
- Coach clients on how to maintain an organized environment through regular maintenance practices.
- Provide assistance with downsizing projects by helping clients determine which items should be kept, donated, or discarded.
- I specialize in kitchen, closet, and garage space organization.
- Evaluate and implement good kitchen design.
Franchise Owner
Kitchen Wise
Orlando
11.2021 - 03.2023
- My company evaluated home storage needs and offered solutions within their budget; Including kitchen accessories, closet and garage organizers, and cabinet replacement.
- Developed and implemented successful sales strategies to meet business goals.
- Recruited, trained, coached, motivated, and supervised personnel.
- Formed and sustained strategic relationships with clients.
- Directed and coordinated team involved in drawing and constructing examples of finished products.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
Senior Design Consultant
ShelfGenie
Orlando & Tampa
08.2018 - 11.2021
- All activities listed under current position.
- Maintained CRM system with accurate customer and pipeline information.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Met or exceeded all goals and key performance indicators (KPIs).
Real Estate Sales Associate/ Broker
Self Employed Services
Winter Haven
08.2002 - 08.2018
- As a Residential Resale Associate, I attended conferences and seminars to stay abreast of changes in the real estate market, eventually securing my Broker License.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- As a New Home Sales Consultant, I assisted clients with new home-buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Engaged with investment buyers, as well as the sale of large parcel commercial properties.
Education
Bachelor of Arts - International Affairs
Rollins College
Winter Park, FL05-2016
Skills
- Consultative Client Interaction
- Maximizing Space Efficiency
- 3D model rendering using SketchUp Pro templates
- 3D model rendering using ProKitchen
- 3D model rendering using Closet Pro
- Service Excellence
- Proficient in Microsoft Suite
Timeline
Senior Design Consultant
ShelfGenie
05.2023 - Current
Franchise Owner
Kitchen Wise
11.2021 - 03.2023
Senior Design Consultant
ShelfGenie
08.2018 - 11.2021
Professional Organizer
Self Employed Services
01.2018 - Current
Real Estate Sales Associate/ Broker
Self Employed Services
08.2002 - 08.2018
Bachelor of Arts - International Affairs
Rollins College
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