Joanne Wilk
Danbury,CT
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Overview
34
34
years of professional experience
Work History
Paraprofessional
Danbury Public Schools District
Danbuy, CT
08.2007 - Current
- Provided guidance to students in the classroom setting.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Attended professional development workshops related to job responsibilities.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Supplied one-on-one attention to each student during group activities.
- Assisted children at stations during small-group learning periods.
Leisure Travel Agent
Dream World Travel
Danbury, CT
03.1996 - 10.2001
- Provided comprehensive customer service for leisure travel inquiries and reservations.
- Assisted customers in planning their dream vacation, including researching flight times, hotel options, and activities.
- Created detailed itineraries for travelers to ensure a smooth and enjoyable journey.
- Collaborated with airlines, hotels, resorts, and other vendors to coordinate the best deals and most efficient routes.
- Researched international visa requirements to ensure customers could travel legally abroad.
- Negotiated favorable rates on airfare, car rentals, cruises, and other services as needed.
Customer Service Representative
Grolier International
Bethel, CT
04.1990 - 08.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Harrison High School
Harrison, NY06-1983
Skills
- Teacher Support
- Arts and crafts
- Activity Oversight
- Crisis Intervention
- Storytelling
- IEP compliance
- Test Proctoring
- Classroom support
Timeline
Paraprofessional
Danbury Public Schools District
08.2007 - Current
Leisure Travel Agent
Dream World Travel
03.1996 - 10.2001
Customer Service Representative
Grolier International
04.1990 - 08.1994
High School Diploma -
Harrison High School
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