Joanne Zavala
Los Angeles,CA
Summary
Hardworking and passionate Manager with strong organizational skills eagar to secure Community Manager position. Ready to help the team achieve community goals.
Detail-oriented and organized Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on site activities. Focused on achieving occupancy goals and working closely with property owners and decision-maker for various needs.
Ready to leverage training and experience to take on new professional challenges
Overview
15
15
years of professional experience
Work History
Community Manager Off Site
William Gandsey
07.2021 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Follow up with delinquent tenants and coordinate collection procedures
- Maintain sufficient number of units market - ready to lease
- Completed Move in and Move out walk through with tenant to identify any required repairs
Community Manager
R & E Management
03.2010 - Current
- Maintained a professional demeanor by staying calm when addressing unhappy or angry tenants
- Maintained positive tenant relation by addressing problems head-on and implementing successful corrective actions
- Handle tenant complaints promptly and appropriately, emailing in repairs and other support services
- Completed move in and move out walk throughs with tenants to identify and required repairs
- Post and Serve Notices
- Collected and maintained careful records of rental payments and payment dates
- Followed up with delinquent tenants and coordinate collection procedures
- Maintain sufficient number of units market - ready for lease
- Keep properties, in compliance with local, state and federal regulations
- Supervise Workers
Education
No Degree - Quickbooks
QuickBooks Pro
Los Angeles, CA 10-2008
Certificate - Bookkeeping
ICDC College
Los Angeles, CA 04-2008
High School Diploma -
John Marshall High School
Los Angeles, CA 06-1999
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Property management
- Online advertising
- Payment processing
- Staff management
- Administrative support
- Property tours
- Payment management
- Team collaboration
- Verbal and written communication
Languages
Spanish
Full Professional
English
Full Professional
Units
Manage over 50 units
Timeline
Community Manager Off Site
William Gandsey
07.2021 - Current
Community Manager
R & E Management
03.2010 - Current
No Degree - Quickbooks
QuickBooks Pro
Certificate - Bookkeeping
ICDC College
High School Diploma -
John Marshall High School