Joannie Perez
Orlando
Summary
Results-driven professional with 10 years or experience in strategic business development, cross-functional collaboration, and relationship-building within the healthcare industry. Proven track record of driving growth through education, trust, and meaningful partnerships. Strong focus on team collaboration, adapting to changing needs, and achieving impactful results.
Overview
10
10
years of professional experience
Work History
Hospice Care Consultant
Gentiva Hospice
02.2024 - Current
- Serve as the primary liaison between Gentiva Hospice and healthcare providers including physicians, hospitals, skilled nursing facilities, assisted living facilities, and families.
- Drive census growth by cultivating and maintaining strong referral relationships through ongoing education and communication about hospice care services, eligibility, and benefits.
- Conduct in-service training and educational sessions for discharge planners, social workers, and case managers to promote understanding of end-of-life care and identify appropriate patients.
- Consistently meet and exceed monthly referral and admission targets by leveraging strategic outreach and empathetic engagement with families during time of need.
Admissions Coordinator
Gentiva Hospice
09.2022 - 02.2024
- Coordinated and facilitated timely hospice admissions, ensuring seamless transitions from referral to enrollment.
- Collaborated with physicians, nurses, case managers, and intake teams to verify patient eligibility and gather required documentation for admission.
- Served as a compassionate liaison for patients and families, providing education on hospice services and guiding them through the admission process.
- Utilized EMR systems to accurately document patient information and track admission stalus in real time.
- Supported the business development team by maintaining strong relationships with referral sources and facility partners.
Site Supervisor
AdventHealth Imaging Centers
01.2016 - 09.2022
- Supervised daily operations of a high-volume imaging center, ensuring efficient patient flow, staff productivity, and exceptional service standards.
- Led and coached a multidisciplinary team of technologists, front office staff, and schedulers to exceed performance and patient satisfaction goals.
- Built and maintained strong relationships with referring physicians, clinics, and hospitals to increase referrals and maintain continuity of care.
- Collaborated with marketing and outreach teams to promote imaging services and drive patient volume through strategic relationship development.
- Supported business development initiatives by identifying referral trends and assisting leadership in marketing expansion efforts.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Healthcare Sales & Marketing
- Consultative Selling Strategies
- Referral Development and Growth
- Business Development
- Team Coordination
- Relationship Building
- Budget Planning
- Data Analysis & Reporting
Technical Skills
Salesforce, HomeCare HomeBase, Microsoft Office
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Hospice Care Consultant
Gentiva Hospice
02.2024 - Current
Admissions Coordinator
Gentiva Hospice
09.2022 - 02.2024
Site Supervisor
AdventHealth Imaging Centers
01.2016 - 09.2022
High School Diploma -
University High School