JOANY POSCH
Eugene,Oregon
Summary
Dedicated professional with demonstrated strengths in customer service, time management. Great shipping and receiving skill set over 8+ years working in warehouse environments. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships with people of diverse backgrounds and exceeding goals. Strong communication Microsoft Word Problem-solving Forklift operation Vendor engagement Materials inspection Storage organization Task prioritization and time management Shipping and receiving tracking
Overview
25
25
years of professional experience
Work History
Front Desk Associate
Lane Community College
06.2022 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered guest questions and referred to local points of interest.
Electrocardiogram Technician
PeaceHealth Riverbend Hospital
03.2018 - 04.2020
- Reduced patients' anxiety and increased compliance with testing requirements by clearly explaining procedures
- Maintained equipment in good working order by completing regular inspections and routine upkeep
- Obtained readings by operating machinery according to physicians' prescribed testing orders or established facility protocols
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
Environmental Services Attendant
PeaceHealth Riverbend Hospital
08.2015 - 03.2018
- Worked well in challenging environments to effectively deal with biohazards and back up direct care staff
- Maintained organized storage, restocked supplies, and safely handled hazardous chemicals
- Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces, and offices
- Created and maintained clean, attractive, and sanitary environment throughout facility
- Maintained well-organized, presentable spaces with constant attention to detail
- Prevented spread of germs and active infections through consistent cleaning and sanitizing.
Materials Distribution Warehouse Laborer
Oregon State Hospital
11.2013 - 11.2014
- Distributed mail and packages to client/workers through out facility
- Maintained adequate stock levels for expected demands, keeping product organized and rotated
- Kept computer inventory accurate with regular cycle counts and full audits
- Moved heavy loads with pallet jacks, hand carts and reach trucks
- Maximized distribution and replenishment efficiency by keeping storage areas clean and organized
- Kept documentation organized, completing forms and updating accounts with orders
- Participated on safety committee.
Plywood hot press operator
Swanson Group
10.2009 - 02.2013
- Prevented excess downtime with well-coordinated production operations between team members and stations
- Set correct pressing times for plywood thickness
- Adjust accordingly if any problems with quality arose
- Document maintain accurate counts of plywood on proper paperwork
- Check plywood for quality, contact appropriate associate if any quality issues
- Fill out paperwork accordingly to quality assurance specifications of data
- Make correct load tickets for plywood, count/correct product description on loads for inventory
- Certified lock out and confined space trainer for all employees
- Documented quantities, types, and materials of extruded products coming off production line, press area
- Participated on safety committee.
Shipping Specialist
Peterson Pacific
01.2007 - 03.2008
- Pull parts with corresponding part numbers as per customer orders
- Worked with parts sales department to ensure high levels of customer service as per company policy
- Issue parts out of computer system inventory to customers orders
- Create packing list for parts being shipped out, invoice for parts sales/billing services to create bill/receive payment
- Package parts and create shipping labels using UPS World ship and Fed EX shipping programs
- Routed materials correctly with accurate shipping orders and bills of lading
- Cycle counts on monthly basis and yearend inventory crew leader
- Certified forklift driver and participated on safety committee.
MRP Controller/Warehouse Manager/Receiving Specialist
Weyerhaeuser/Trus Joist
10.1998 - 12.2005
- Provided customer service to internal/external customers ensuring all issues were handled
- Reviewed the requests, determine the relevance, risks, benefits, and costs associated with the request, performance metrics
- Received in parts for warehouse using SAP computer program
- Checked inventories, cycle counts (daily, weekly, monthly and year end)
- Tracking parts used on what machines, entered data into bill of materials
- Entered data into Microsoft excel program
- Created purchase orders for parts, special orders
- Contacted vendors for delivery dates and pricing.
Education
RMA -
Taco Bell
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Willamette High School
Associate of Applied Science - Business Management
Lane Community College
Eugene, OR06.2025
Skills
- POS Transactions
- Maintaining Clean Work Areas
- Check in and Checkout Procedures
- Answering Customer Questions
- Lobby Maintenance
- Social Perceptiveness
- Registration
- Efficient Service
- Guest Satisfaction
Timeline
Front Desk Associate
Lane Community College
06.2022 - Current
Electrocardiogram Technician
PeaceHealth Riverbend Hospital
03.2018 - 04.2020
Environmental Services Attendant
PeaceHealth Riverbend Hospital
08.2015 - 03.2018
Materials Distribution Warehouse Laborer
Oregon State Hospital
11.2013 - 11.2014
Plywood hot press operator
Swanson Group
10.2009 - 02.2013
Shipping Specialist
Peterson Pacific
01.2007 - 03.2008
MRP Controller/Warehouse Manager/Receiving Specialist
Weyerhaeuser/Trus Joist
10.1998 - 12.2005
RMA -
Taco Bell
undefined
Willamette High School
Associate of Applied Science - Business Management
Lane Community College
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