Joao Honorio
Newark
Summary
Results-driven operations leader with a proven track record of training and developing teams, optimizing performance metrics, and implementing process improvements. Skilled at building trust, fostering accountability, and driving operational excellence to enhance both team performance and the customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
E-Commerce/Customer Service ATL
Whole Foods Market Inc
02.2025 - Current
- Drove a sustained increase in team productivity, raising UPH from the mid-60s to 83 through consistent coaching, individualized development plans, and clear performance expectations
- Onboarded and trained 80+ new shoppers, adapting communication styles to individual learning needs while establishing performance standards and accountability from day one
- Led the team to a best-ever 5-point scorecard (1 yellow, all remaining green) by setting and modeling standards from leadership through frontline team members
- Established a culture of trust and accountability through regular one-on-one coaching, open communication, and real-time feedback
- Monitored and analyzed key performance metrics (UPH, Availability, Late Slam, INF) to guide daily operations, staffing decisions, and coaching priorities
- Ranked Top 3 on the team in UPH while shopping the highest order volume among the leadership group
- Achieved top IPM on the team while completing approximately 50% fewer transactions than leadership fully coded to Customer Service
- Played a key role in developing Rosvery from a team trainer into a supervisor and now a succession candidate for the ATL role
- Collaborated cross-functionally with multiple departments to improve efficiency, workflows, and work on areas of opportunity together
- Strategically scheduled leadership coverage and optimized shift assignments during peak periods to maximize capacity, increase sales, and ensure demand coverage
Education
Associate of Science - Business Management
Essex County College
Newark, NJSkills
- Customer relations
- Flexible and adaptable
- Multitasking
- Team management
- Verbal communication
- Attention to detail
- Performance Metrics and Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Certification
Culture Champion
Timeline
E-Commerce/Customer Service ATL
Whole Foods Market Inc
02.2025 - Current
Associate of Science - Business Management
Essex County College